People Operations Manager

Job Summary 

The People Operations Manager role contributes to company performance by providing tactical and strategic consulting on people operations strategies in support of the business objectives. Performs HR related duties at the professional level while supporting more than one functional group. Will carry out responsibilities in the following functional areas: employee relations consultation; policy development interpretation and application, performance management, compensation management, and talent management consultation. May carry out additional responsibilities to include organizational design, HRIS management, retention strategies, employee development initiatives and training.

Responsibilities

• Provides People Operations assistance to managers in the areas of policy interpretation, HR guidance, proactive problem solving, and employee problem resolution.
• Manages new hire onboarding program and initiates revisions when necessary. May conduct new hire orientation meetings.
• Oversees or supports the administration of LOA’s, FMLA, ADA, and other federal and state leave of absences.
• Coordinates with Payroll LOA pay calculations and 401K changes and updates.
• Supports Company HRIS system, including recommending updates and follow-ups with HRIS support. Recommends changes to HRIS to improve efficiency and workflow.
• Manage maintenance and administration of employee medical files.
• Manages and facilitates necessary drug and alcohol testing.
• Manages employment policy administration. Develops new polices as necessary in compliance with Federal and State employment Laws.
• Conducts employee relations investigations; collects information, conducts interviews, analyzes relevant evidence and facts, develops recommendations, in collaboration with director.
• Manage Workers Compensation injuries. Coordinates investigations and resolutions in partnership with EHS and workers compensation carrier.
• Recommend, and develop policies and procedures that follow federal and state laws and regulations. Regularly audit and update the company policies and procedures as needed
• Support administration for all employee benefit programs. This includes our health, wellness, life, both medical, dental, vision, Health FSA, Dependent care FSA, COBRA, Short and Long Term disability plans, voluntary benefits, and our 401K retirement plan.
• Work effectively with all departments in all aspects of employment activities and policies including recruitment, hiring, promotion, transfer, training, and termination.
• Counsel employees and management on employee relations issues and problems; ensure terminations are carried out legally. Conduct investigations regarding employee relations issues.
• Plan, coordinate and/or conduct training programs for all employees for skill development and additional required training.
• Partners with Payroll; HRIS; and Compensation and Benefits functions as needed to provide solutions for clients.
• May support reporting and compliance with EE0-1 and State reporting requirements.
• Supports compliance with required 5500 benefits tax filings and ACA filings.
• Supports audit and administration of 5500 filing for 401K plan.
• Performs other responsibilities as needed
• Other duties as assigned

Qualifications

• 7+ years of successful experience as a People Operations Business Partner.
• 3+ years experience supporting management and employees in a non-exempt workforce, preferably in a manufacturing environment.
• HR certification, preferred.
• Bachelor’s degree in human resources or business-related field
• Multi-site location client support experience a plus.
• Previous experience in coaching employees and management through complex, difficult issues.
• Proven strong foundation and knowledge of principles & practices related to state and federal employment law & compliance requirements.
• Proven client management and business literacy skills.
• Strong interpersonal and negotiation skills.
• Excellent interpersonal skills and effective verbal and written communication skills
• Proven ability to effectively coach employees and management through complex and difficult issue
• Ability to thrive in an ambiguous and rapidly changing environment
• Ability to set high personal goals and work independently
• Ability to organize, multi-task and prioritize tasks
• Ability to make recommendation to effectively resolve problems or issues
• Demonstrated project management skills
• Proven acuity in MS office suite, internet, and data-base management
• Ability to work with highly collaborative team
• Ability to solve problems quickly and efficiently
• Prioritizes and ensures safety of one self and others
• Ability to proactively collect, manage and transfer knowledge
• Ability to seek different and novel ways to create efficiencies when working on problems, challenges and issues

Physical Conditions 

• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information

Environmental Conditions

• General office environment
• Accessing the accuracy, neatness and thoroughness of the work assigned
• High-concentration, demanding and fast-paced

Safety and PPE

• Reading and interpreting hazardous warning signs
• Reporting issues with equipment or unsafe conditions

Travel 

• Some travel may be required, up 15% 

Additional Requirements 

• Occasionally requires working weekends
• Occasionally requires schedule flexibility
• Occasionally requires non-standard work-week hours
• Occasionally requires extended hours to support launch and critical project timelines

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