Join the largest P2P network in the United States, serving millions of Chase customers every day. As a Senior Associate on the high-visibility Zelle General Management team, you'll be a key product manager contributing to the daily controls and risk management framework we have in place for Zelle for Chase customers. This team in the Connected Commerce Payments space is part of a fast-paced environment where we solve complex problems, aligning Chase's delivery of Zelle with the Early Warning Services Zelle Network strategy.
As a member of the Zelle General Management Team, you will be a key partner leading our response to auditors as well creating and maintaining our controls and risk management framework which govern our delivery of Zelle. You are organized, analytical, a strong communicator and possess exceptional attention to detail. You are passionate about optimizing processes and enhancing risk management strategies through excellent day-to-day delivery.
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Job Responsibilities
- Lead Chase Zelle General Management Team's development of product controls by partnering closely with product owners and a broader group of stakeholders when new features and enhancements are rolled out
- Enhance Key Product Indicators and create, review, and maintain reporting
- Draft new procedures to govern management of risk, controls and all related processes
- Coordinate audit readiness and act as key contact for all requests received from auditors and testers
- Partner with controls testing teams and compliance testing teams to assure Zelle processes are functioning as expected
- Provide support when technology or vendor incidents impact customers
- Assist with regulatory inquiries
- Provide support for special projects, process mapping and executive office escalations
- Manage your day to day individual workload, communicate progress, proactively escalate and address any blockers as they arise
- Lead with a strong risk and controls mindset, ensuring product processes meet the rigorous expectations of our customers, the firm, and regulators
Required qualifications, capabilities, and skills
- 3+ years of experience in product management, controls, audit, or business operations
- Risk and controls oriented mindset
- Ability to prioritize projects and efforts according to business needs
- Ability to influence peers and effectively articulate to management
- Effectively create cross functional relationships and lead stakeholder meetings
- Self-starter with an ability to effectively solve problems, address blockers, and suggest ideas for improvement and prioritization
- Strong written/verbal communication skills
- Ability to manage multiple projects with competing priorities and timelines with a calm demeanor under pressure
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.