WKO - Client Service Lead - Payments

The Wholesale KYC Organization (WKO) supports client coverage with the fulfillment of Anti-Money Laundering (AML)/ KYC requirements. The WKO Middle Office manages a specific client portfolio, is the primary KYC point of contact for any KYC related services and is a key player to ensuring the business is implementing and maintaining a robust AML/KYC program.

As a KYC Client Service Lead within the Wholesale KYC Organization (WKO), you will be responsible for leading and managing complex KYC transformation initiatives from inception to completion while acting as an SME in the KYC space. This role involves coordinating cross-functional teams and stakeholders, managing project timelines, and ensuring that project goals align with organizational objectives. You will collaborate with various stakeholders, including compliance, legal, and operational teams, to enhance the KYC framework, mitigate risks, and ensure that customer onboarding and ongoing due diligence processes are efficient and effective.

Job Responsibilities:

• Lead and Develop comprehensive KYC project plans outlining scope, objectives, timelines, resources, and deliverables to ensure successful project execution.
• Serve as the main point of contact for project stakeholders, providing regular updates on project status, risks, and issues.
• Track project progress using project management tools and methodologies, making adjustments as necessary.
• Prepare and present project reports to senior management and stakeholders, highlighting key milestones, risks, and outcomes.
• Lead and mentor a team of KYC analysts, providing guidance, training, and support to ensure high-quality performance.
• Identify opportunities for process improvements and efficiencies within the KYC function, leveraging technology and best practices.
• Conduct post-project evaluations to identify lessons learned and areas for improvement.
• Strategically monitor KYC SLA to ensure KYC timelines are met for new business, KYC renewals and remediation.
• Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and delivers KYC solutions for cases that require special handling.
• Strategically responsible for all KYC critical functions including, KYC adverse actions, KYC remediation, KYC production reports, Internal and external audit inquiries.

• Proven track record of managing complex projects with multiple stakeholders.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, organizational, analytical, and problem-solving skills.
• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics.
• Proficient in MS Office applications, especially Excel.

• Bachelor's degree in Project Management, Business Administration, or a related field; Master's degree preferred.
• Experience with project management software tools (e.g., MS Project, JIRA, Trello).
• Strong leadership and interpersonal skills, with the ability to influence and motivate teams.
• Ability to assess complex situations and make informed decisions.