Transactions Supervisor - Auto Fulfilment Team

You are a natural leader. You do what's right for your team and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

As a Transactions Supervisor on our Auto Fulfilment team, you'll be responsible for directly managing a team dedicated to efficient payment processing and support various requests for Title Management, Direct Lien Perfection, Payment Services, Correspondence, and Monetary/Non-Monetary Research for loans and leases. Leverage your leadership and coaching skills to build high-performing, collaborative teams that excel in accuracy and productivity, while creating great customer experiences that cultivate long-lasting relationships.

Job responsibilities

• Supervise and coach a team of transaction specialists, ensuring efficient processing of transactions.
• Oversee auto processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
• Manage a team of 16+ employees, leading by example and effectively coaching employees to improve quality and performance.
• Resolve complex issues by working directly with customers, dealers, vendors, municipalities, and other internal teams.
• Monitor work assigned to ensure processing within service level while meeting legal, compliance, and risk requirements.
• Collaborate with others to identify and implement procedural changes, utilizing knowledge in artificial intelligence and automation.
• Follow the Lean Management & Operational System by practicing the recommended daily routine for team huddles, huddle boards, and focus on employee support.
• Deliver development plans and annual reviews for the team, fostering a collaborative and engaged team environment.
• Manage or participate in projects aimed at enhancing operations and customer experience.
• Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.

Required qualifications, capabilities, and skills

• 5+ years of leadership experience with the ability to build, manage, and motivate empowered teams to deliver operational objectives and goals.
• Intermediate knowledge of Microsoft Office applications specifically Excel, Word, and PowerPoint.
• Strong written and verbal communication skills, with excellent relationship management skills.
• Highly skilled at process development and documentation, with strong analytical skills.
• Previous customer service experience.

Preferred qualifications, capabilities, and skills

• Working knowledge of Chase Auto business and systems.
• BA or BS degree

Work Schedule: Monday - Friday, hours to be determined between 7:00am - 6:00pm.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.

Client-provided location(s): Monroe, LA

Job ID: JPMorgan-210650115

Employment Type: FULL_TIME

Posted: 2025-07-30T11:59:07