As a Transactions Manager in Receivables Operations, you will lead a team responsible for processing daily document transactions and extracting checks and remittances. Our Receivables Operations division empowers customers to handle paper-based payments and invoices/forms efficiently, capturing information with advanced technology services and transferring it to output files for accounts receivable or back-end process updates. We focus on delivering exceptional service and quality to our customers while leveraging the firm's operations and technology infrastructure.
Job Responsibilities:
• Lead a team of full and part-time front-line employees
• Establish daily production goals based on productivity targets, budget, and resources
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• Monitor team output and manage personnel to achieve throughput goals
• Manage shift operations, including personnel management and resolving production issues
• Demonstrate sound leadership judgment and escalate concerns timely
• Ensure compliance with customer and bank guidelines, policies, and procedures
• Communicate effectively with the team, tailoring messages based on the audience
• Track team performance and implement action plans for improvement
Required Qualifications, Skills, and Capabilities:
• Minimum 7 years' management/leadership experience
• Strong leadership attributes: planning, organization, motivation, problem-solving, and interpersonal skills
• Ability to understand end-to-end process flow and consider downstream impacts
• Ability to lead, connect with, and be accessible for staff and direct reports
• Ability to coordinate work while meeting multiple deadlines
• Demonstrated ability to multi-task and balance numerous activities
• Results-oriented, always seeking process, productivity, culture, and cost improvements
Work Schedule:
This position may require non-traditional hours and additional hours as business needs arise. The work schedule might be subject to change:
- Monday - Friday 7am - 3:30pm (Feb, Mar, May, Jul, Aug, Nov, Dec)
- 11:30pm - 8am (Jan, Jun, Sep, Oct)
- 7pm - 7am (Apr)
- Shift differential: 15% for 3rd shift
Government Security Clearance:
May be required, including:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence up to 3 years
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.