As a Transactions Manager I in the Dallas Lockbox department, you will play a pivotal role in accepting traditional paper-based payments and invoices/forms from clients. By capturing information with efficient technology services, you will transfer it to an output file for accounts receivable or back-end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.
Job Responsibilities:
- Lead a team of full and part-time front-line employees.
- Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring the team's output and managing assigned personnel to ensure all throughput goals are achieved.
- Be responsible for shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
- Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.
- Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
- Communicate effectively with the team both verbally and in writing; provide strategic firm-wide communications down to individual information, and possess the ability to take complex information and break it down into simple messages, tailoring messages based on the audience.
- Track team performance and implement action plans that manage improved performance and high quality.
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Required Qualifications, Capabilities, and Skills:
- Minimum 3 years' management/leadership experience.
- Advanced experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint.
- Exceptional written and verbal communication skills.
- Core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
- Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
- Ability to lead, direct, connect with, and be accessible for staff and direct reports.
- Ability to coordinate and organize work while meeting and handling multiple deadline processes.
- Demonstrated ability to multi-task and balance numerous activities simultaneously.
- Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.
Work Schedule: Monday - Friday 3:30pm to 12:00am
Shift Differential: 10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. The work schedule might be subject to change.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.