Are you eager to make a significant impact in client onboarding? As a Technical Implementation Analyst, you'll work closely with business partners and clients to coordinate comprehensive product implementation setups. Join our team to manage high-volume requests and achieve operational excellence in a fast-paced environment.
Job Summary
As a Technical Implementation Analyst within the Client Onboarding and Services (COS) group, you will oversee all aspects of product implementation setups. You will collaborate with onshore and client tech teams to execute product setups in both testing and production environments. You will engage with clients to understand their requirements and ensure successful implementation outcomes.
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Job Responsibilities
- Ensure client satisfaction through ownership and accountability.
- Establish clear timelines to manage expectations effectively.
- Provide status updates to partners and clients consistently.
- Solve problems creatively and make sound decisions.
- Comply with policies and exceed established SLAs.
- Address and resolve issues in a timely manner.
- Document observations and escalate when needed.
- Identify and propose solutions for gaps and exceptions.
- Manage multiple requests with effective project management.
- Resolve conflicts and mobilize resources independently.
- Support product setup according to client specifications
Required qualifications, capabilities, and skills
- Communicate proficiently in both verbal and written forms.
- Apply logical and analytical skills with attention to detail.
- Handle multiple work requests with strong time management.
- Experience in mainframe or transmission file testing.
- Understand system, regression, or UAT testing processes.
- Familiarity with UI Path Tool for workflow automation.
- Possess an engineering degree with minimum 2 years in banking or financial services.
Preferred qualifications, capabilities, and skills
- Operate independently with a strong technical background.
- Adapt to flexible working hours, including evening/night shifts.
- Knowledge of US and Canada treasury products.
- Collaborate effectively with diverse tech teams.
- Lead client discussions to gather and understand requirements.
- Exhibit strong project management capabilities.
- Innovate in problem-solving and decision-making processes.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.