Are you ready to make a difference in client onboarding and services? As a Technical Implementation Analyst, you'll work closely with business partners and clients to coordinate product implementation setups. Join us to handle high-volume requests and drive operational excellence in a dynamic environment.
Job Summary
As a Technical Implementation Analyst within the Client Onboarding and Services (COS) group, you will coordinate all aspects of product implementation setups. You will work closely with onshore tech teams and client tech teams to perform product setups in testing and production environments. You will facilitate discussions with clients to understand requirements and ensure successful implementations.
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Job Responsibilities
- Exhibit ownership and ensure client satisfaction.
- Manage expectations by establishing clear timelines.
- Communicate status updates to partners and clients.
- Demonstrate creative problem-solving and decision-making.
- Adhere to policies and meet or exceed SLAs.
- Escalate and resolve issues promptly.
- Record observations and escalate when necessary.
- Identify gaps and recommend solutions.
- Handle multiple requests simultaneously.
- Manage conflict and mobilize resources independently.
- Assist in product setup as per client requirements.
Required qualifications, capabilities, and skills
- Communicate effectively in verbal and written forms.
- Analyze logically with attention to detail.
- Manage multiple work requests efficiently.
- Experience in mainframe or transmission file testing.
- Understand system, regression, or UAT testing.
- Knowledge of UI Path Tool for workflow automation.
- Hold an engineering degree with 6+ years in banking or financial services
Preferred qualifications, capabilities, and skills
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.