Service Product Delivery Manager
Yesterday• Tampa, FL
Plano, TX
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Service Product Delivery Manager in Infrastructure Platforms, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Leads innovation in service delivery by developing and implementing strategic initiatives that align with organizational goals
- Builds and maintains strong relationships with clients, acting as a point of contact for service-related demand and/or issues
- Identifies opportunities to streamline service delivery processes and improve efficiency
- Identifies potential threats to service delivery, including technology vulnerabilities, operational risks, compliance risks, and security threats
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Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Excellent communication and interpersonal skills: To effectively communicate with clients and team members
- Strong focus on customer satisfaction and the ability to build long-term relationships with clients
- Proficient problem-solving and analytical skills, to identify and resolve issues and improve service delivery
- Proficiency in analyzing data, identifying trends, and drawing meaningful conclusions
- Ability to work effectively across different departments and with diverse teams to achieve common goals
- Project management experience, with knowledge of project management methodologies and tools
- Experience with Agile methodologies and practices to enhance service delivery processes and collaboration tools like Jira and Confluence
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Prior experience in projects related to the build out of application demand within data centers
- Demonstrated technical acumen of data center technology products and/or services (e.g. network, compute, storage)
- Foundational experience with cloud based offerings
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Client-provided location(s): Tampa, FL, Plano, TX
Job ID: JPMorgan-210643516
Employment Type: FULL_TIME
Posted: 2025-07-25T11:56:06
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion