Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Senior Specialist I within the Loan and Lease Documentation Team, you will work collaboratively to ensure the accuracy of loan and lease documentation, communicate with dealers regarding contract status, and validate transaction information to meet bank and federal requirements. Your role involves handling inbound and outbound calls, addressing relevant issues with underwriters and dealers, and escalating concerns to supervisors for timely funding. You will exercise judgment in reviewing loan contracts for compliance with state statutes and company policies, while meeting productivity and quality standards.
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Job Responsibilities:
- Receives inbound calls and makes outbound follow-up calls to dealers
- Communicates relevant issues to the appropriate Underwriter, Dealer, Dealer Relationship Manager and escalate appropriate issues to the supervisor to ensure same day Funding
- Uses independent analysis and exercises judgment to determine if applicable standards are met
- Reviewing loan contract packages while ensuring accuracy and completeness of the information and documents.
- Meeting or exceeding established productivity and quality standards
Required qualifications, capabilities and skills:
- Adaptability to a highly technical and fast paced environment
- Excellent interpersonal, communication and negotiation skills
- Strong research, problem solving, analytical, and decision-making skills
- Willingness to work in shifting schedules, including graveyard
- Highly organized and attentive to detail
Preferred qualifications, capabilities and skills:
- Contact center and Auto Finance experience is an advantage
- Experience in high-speed data entry in a DOS-based environment is a plus
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.