Unleash your expertise in Vehicle Titling and Lien Release within Chase Auto by working with external customers, vendors, other financial organizations.
As a Senior Specialist you will be also responsible for executing sworn documents required to resolve motor vehicle titling and lien release requests received from external customers, dealers, and third parties in all 50 states, while adhering to strict quality guidelines. To meet these objectives, you will manage daily title and lien release work assignments, consult with various Departments of Motor Vehicles to address title and lien release matters and completing the activities within the expectations set in the department.
The working schedule for this position requires you to be in the office 5 days a week, with no work from home opportunity.
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Schedule: Monday-Friday 6:00am-3:00pm
Job Responsibilities:
- Prepare and execute sworn documents
- Resolves transaction exceptions and defects
- Document customer account activities thoroughly and concisely
- Effective verbal and written communication with external and internal customers
- Effectively prioritize work to ensure efficiency
Required Qualifications, Capabilities, and Skills
- Ability to meet quality and productivity standards
- Ability to adhere to regulatory and compliance controls and policy requirements
- Ability to interpret policies, guidelines and processes
- Ability to multi-task; typing awhile reading, viewing multiple screens and systems, keeping up to date with new procedures and tracking all items processed
Preferred Qualifications, Capabilities, and Skills
- Previous experience in motor vehicle operations or with the Department of Motor Vehicles preferred
- Knowledge of auto titles preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.