Bring your expertise to JPMorgan Chase. As part of AML/KYC Controls Platform, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Senior Product Associate in AML/KYC Controls Platforms, you will be responsible for supporting the analysis, design, and implementation of business processes and systems. You will work closely with stakeholders to understand their needs and translate them into functional requirements. You will assist in identifying opportunities for improvement and help in the development of solutions that enhance business performance
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Job responsibilities
- Handle daily support tickets, focusing on resolving technical questions and challenges encountered by end users.
- Collaborate with stakeholders to gather and document business requirements, ensuring a clear understanding of their needs and objectives.
- Analyze data to identify trends, patterns, and insights that can inform business decisions.
- Assist in the evaluation and redesign of business processes to improve efficiency and effectiveness.
- Create and maintain detailed documentation including business requirements, process flows, and user guides.
- Support the testing and validation of new system features and enhancements to ensure they meet business requirements and function as intended.
- Communicate effectively with stakeholders at all levels, providing updates on project status and addressing any concerns or issues.
- Assist in project management activities, including scheduling, resource allocation, and progress tracking.
- Write complex SQL queries to extract, manipulate, and analyze data from relational databases.
- Perform data analysis and derive actionable insights with understanding of statistical methods and tools (e.g., R, Python, SAS)
Required qualifications, capabilities, and skills
- Graduate/Post-Graduate degree or equivalent 5+ years professional experience
- Highly proficient in Microsoft Office suite of products.
- Demonstrated leadership in applying analytics to efficiently and pragmatically solve business problems through structured problem-solving approaches.
- Strong analytical, technical and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.
- Project Management Skills -- well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize projects across cross-functional groups.
- Strong communication and interpersonal skills, ability to interact with individuals across departments / functions and with senior-level individuals.
- Experience with business analysis tools and software (e.g., JIRA, Confluence, Tableau).
- Possesses a general understanding of quality control and assurance testing, with the ability to support a variety of quality programs.
- Capable of guiding others through system functionalities, providing clear instruction and support to ensure effective use of the tool.
- Exhibits enhanced communication skills, capable of interacting with employees at all levels, creating user guides, test scripts, and presentations, and engaging with management.
- Shows flexibility and adaptability in managing changing priorities and evolving project requirements
Preferred qualifications, capabilities, and skills
- General understanding of various technology stacks (e.g., cloud platforms like AWS)
- Familiarity with testing methodologies and tools.
- General JIRA knowledge
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.