Start your career adventure with us as a Recovery Specialist IV - Job Coach, where you will have the opportunity to achieve business results while providing comprehensive coaching to ARBSO Collections Recovery teams. This role highlights career growth, skill development, and the benefits of joining a dynamic team committed to excellence and innovation.
As a Job Coach within the Recovery Specialist IV Collections team, you will focus on achieving business results while providing comprehensive coaching to team members. You will play a crucial role in developing agents, communicating effectively, and navigating multiple technologies with ease. Your work will contribute to the success of the team and the firm.
Job Responsibilities:
Want more jobs like this?
Get jobs in Tempe, AZ delivered to your inbox every week.
- Demonstrate the ability to coach and develop agents in the Collections and Recovery line of business.
- Communicate effectively with internal customers and leadership in a metrics-driven environment.
- Navigate multiple technologies with ease.
- Exhibit resiliency and adaptability in a fast-paced environment.
- Maintain a strong focus on detailed coaching conversations with specialists.
- Take ownership of each interaction, treating everyone with respect and responding with empathy.
- Document coaching conversations thoroughly and concisely.
- Demonstrate personal excellence, including punctuality, integrity, and accountability.
- Approach problems logically and with good judgment to ensure appropriate outcomes.
- Make quick and effective decisions on behalf of our customers.
- Prioritize work effectively to ensure efficiency.
Required Qualifications, Capabilities, and Skills:
- High School diploma/GED required.
- Willingness to work in an environment that requires 100% phone-based customer interaction.
- Minimum of one year of customer interaction or customer support experience, either by phone or face-to-face.
Preferred Qualifications, Capabilities, and Skills:
- Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment.
- Experience in a coaching or leadership role within a customer service environment.
- Strong problem-solving skills and the ability to make quick decisions.
- Excellent communication skills and the ability to work collaboratively in a team.
What We Offer:
- A competitive base salary and a wide range of benefits, including paid time off, savings programs, health care, insurance plans, tuition assistance, and more.
- Opportunities for professional growth and advancement.
- A work environment with high-energy employees who are trained, coached, focused, and driven.
- Paid classroom and on-the-job training starting on day one.
- A culture that respects and values diversity, integrity, and teamwork.
Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours. Specific information will be provided by the Recruiter. The hours may not coincide with your regularly scheduled hours. This position requires attendance at scheduled training. This position follows an in-office hybrid schedule, with current hybrid employees scheduled for 3 days in the office and 2 days from home, subject to change based on business needs.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.