Become a part of our team and enhance our success with your expertise in collections recovery. We provide a dynamic work environment that values and rewards your skills and experience.
As a Collections Recovery Specialist IV in Home Lending Loss you will manage and collect charged-off secured and unsecured home loans. The ideal candidate will communicate effectively with customers, brokers, title companies, and attorneys to resolve accounts, ensuring optimal returns on our investment while delivering excellent customer service.
Job Responsibilities:
- Conduct outbound dialing on severely delinquent charged-off home loans aiming to resolve the account
- Handle inbound calls relating to charged-off accounts determining the best course of action required for resolution
- Leverage negotiation skills to secure payoffs, settlements, payment plans, and short sales, ensuring equitable solutions for both the firm and customers in resolving charged-off home loans
- Comply with line of business procedures to guarantee fair treatment of customers
- Commit to consistent engagement with accounts to maximize the likelihood of right party contact
Want more jobs like this?
Get Business Operations jobs in Tempe, AZ delivered to your inbox every week.
Qualifications, Capabilities, and Skills:
- Previous back-end collections or experience in a recovery environment
- +2 years in Loss Mitigation/Collections, ideally within a multi-system collection environment, with a background in mortgage servicing
- Excellent written and verbal communication skills
- Demonstrated problem-solving, decision-making, negotiation, and analytical skills
- Ability to work independently and collaboratively to resolve complex customer issues while consistently meeting stringent quality standards
- Proven ability to multi-task with strong organizational skills
- High school diploma or GED
Preferred Qualifications, Capabilities, and Skills:
- Familiarity with MSP, Recovery1, MBWS, and Customer Assist
- Associates/Bachelors Degree
- Knowledge of FDCPA, consumer credit laws, financial analysis, and bankruptcy
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.