Description:
The Quality Analyst role within Lending is responsible for the review of Specialist activities within Lending Services. The scope of the work performed by a Quality Analyst is procedure and compliance adherence; the Customer experience; the judgmental decision. The focus of the review is to identify the level of adherence to the Lending Philosophy and assist with improving the overall quality of decisions completed in the organization through the identification of trends and educational opportunities across the business.
Key Responsibilities:
- Perform decision reviews for all types of judgmental decisions processed in Lending Services
- Perform quality reviews to test adherence to established credit polices, regulations and lending philosophy
- Perform Check the Checker quality evaluations on Team Leaders and other quality evaluators
- Analyze output from audits and be proactive in researching areas of concern by following through on analysis and making suggestions on improvements for Lending policies and processing efficiencies
- Provide constructive feedback and coaching regarding credit decisions and recommend improvements to enhance lending skills.
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Required Qualifications:
- Minimum of 3 years card judgmental lending experience with proven track record of strong lending quality performance
- Strong knowledge of all Lending Services business practices and procedures (including regulatory)
- Self-motivated individual requiring minimal supervision including ability to manage own workload
- Consumer, Business Card, and PRR Lending experience
- Knowledge of Lending Services systems including but not limited to C3, WDR, ACAPS, SLD and Customer Assist
- Knowledge of Federal regulations and Consumer Lending Laws for processing of Cardholder Credit
Preferred Qualifications:
- Proven ability to communicate verbally and in writing with internal and external Customers and with various levels of management
- Proven leadership skills
- High degree of proven analytical ability
- Pro-active approach to problem solving
- Good interpersonal skills, negotiation and influence skills
- Strong organizational and multi-tasking skills with demonstrated ability to manage expectations and deliver results
- Ability to effectively multi-task to achieve maximum results
- Proven ability to adapt to change and be flexible with changing priorities
- Competent with Microsoft Office Applications (Word, Excel, PowerPoint)
- Demonstrated ability to provide effective coaching and feedback on identified quality trends, performance
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.