Join our dynamic Business Transformation team and be at the forefront of driving strategic change within the Client Onboarding and Service (COS) organization. As a Product Delivery Manager, you will play a pivotal role in shaping the future of digital adoption, intelligent automation, and product support. This is your opportunity to make a significant impact by enhancing client experiences and delivering transformative solutions. Embrace the challenge and be part of a team that values innovation, collaboration, and growth.
As a Product Delivery Manager within Business Transformation, you will thrive in a fast-paced environment, managing critical business initiatives that drive strategic change. You will work closely with cross-functional teams to ensure the successful launch of products and continuously deliver value to our clients. Your role is essential in building strong relationships, setting clear expectations, and crafting business benefits that align with our strategic goals.
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Job Responsibilities:
- Thrive in a dynamic and matrixed environment, operating comfortably 'in the grey.'
- Build strong relationships with business, product, and technical partners.
- Conduct deep dive assessments to identify opportunities for industry-leading service experiences.
- Align business cases for new initiatives with strategic goals and mitigate delivery risks.
- Ensure seamless transition from concept through initiation and delivery execution.
- Apply Agile project and product management principles for process improvement.
- Create updates, business requirements, and manage stakeholder communications.
- Utilize strong analytical and problem-solving abilities.
- Articulate business benefits and process improvements through advanced data storytelling.
- Safeguard successful product launches and ensure top-tier client experiences.
Required qualifications, capabilities, and skills:
- 3 years of experience in product management or a relevant domain area.
- Strong strategic and analytical orientation with an innovative mindset.
- Exceptional communication skills, both written and verbal.
- Ability to reflect the big picture and drill down into detail.
- Strong leadership and influencing skills.
- Highly organized with strong attention to detail.
- Proven track record in strategic program development and execution.
- Previous large-system migration/conversion experience.
Preferred qualifications, capabilities, and skills:
- Experience in digital adoption and intelligent automation solutions.
- Ability to manage competing priorities effectively.
- Comfort working with multiple stakeholders.
- Experience in process improvement and Agile methodologies.
- Advanced data visualization skills.
- Strong problem-solving abilities.
- Ability to thrive in a fast-paced environment.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.