Join our leadership team and play a key leadership role responsible for driving the execution of complex projects and helping with optimizing business processes across the organization.
As a Process Improvement & Innovation Vice President within our leadership team, you will play a key role in promoting the execution of complex projects and optimizing business processes across the organization. You will have the opportunity to oversee project lifecycles, enhance process efficiencies, and support application systems like Jira. This role provides a unique opportunity to champion user tools and intelligence solutions, provide guidance to stakeholders, implement governance standards, and ensure compliance with risk protocols.
Job Responsibilities:
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- Manage complex projects from planning to execution, ensuring timely delivery within scope and budget, including integration, process migration, strategic business/operations projects, automation, and change initiatives.
- Apply project management methodologies to define objectives, create detailed plans, manage resources, and facilitate regular meetings to update stakeholders and address issues or risks.
- Configure, maintain, enhance, and automate Jira workflows to align with business requirements, while supporting and maintaining other systems like Confluence, SharePoint, and Notion, and evaluating new tools.
- Design and document business process flows using the Signavio Process Manager, collaborating with stakeholders to translate needs into system configurations that enhance workflow efficiency and adhere to risk management protocols.
- Offer guidance and recommendations to business stakeholders, supporting both tactical and strategic process improvement initiatives.
- Review and confirm the completeness of UT Inventory, Risk Classification, and Control Compliance for the Sub-LOB/Function before annual approval by the Control Manager, and drive the annual risk re-classification and UT Confirmation processes.
- Act as the central point of contact and subject matter expert for User Tools within the Sub-LOB/Function, serving as an escalation point and coordinating UT communications with the UT Program Lead and Business Operations Executives.
- Maintain UWAT entries, perform QA, monitor ongoing control compliance, and provide necessary UT documentation for Quality/Hygiene testing or Audit Reviews.
- Collaborate with Solution Owners and Developers to support the execution and implementation of requirements outlined in the Intelligent Solution Controls Standard for their respective area.
- Assist with Annual Confirmation processes as required by the LOB/CF Solution Governance lead, ensuring adherence to the Intelligent Solution Controls Standard.
Required qualifications, capabilities and skills:
- At least 10 years' experience in managing projects, process analysis, optimization, and documentation
- Proficiency in JIRA, Confluence, Signavio, Sharepoint
- Strong knowledge and expertise in Firmwide policies and procedures around inter affiliate service oversight, user tool, artificial intelligence
- Strong ability to analyze complex processes, identify inefficiencies, and develop effective solutions.
- Strong ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
- Experience in managing project budgets, resources, and timelines to ensure successful project delivery
- Strong knowledge and practical application of user tool and intelligent solutions standards and procedures
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
Preferred qualifications, capabilities and skills:
- Proficiency in Automation tools
- Proficiency project management tools or methodologies
- A widely recognized project management certification
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.