Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
As a Process Improvement Lead, you will drive organizational and cultural transformation by identifying and executing opportunities for process optimization. You will work with stakeholders to enhance operational efficiency, aligning workforce strategies with business objectives to maximize effectiveness.
You will apply business process excellence methodologies to analyze, refine, and optimize key HR and business functions, ensuring improvements in quality, cost, cycle time, and overall performance. This role requires expertise in frameworks such as BPM, Lean, Lean Six Sigma, Agile, and DOX, guiding teams on their effective use.
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The ideal candidate is a strategic problem solver, influential communicator, and data-driven decision-maker who thrives in complex environments and can influence cross-functional teams to deliver impactful, scalable solutions.
Key Responsibilities
Process Optimization & Efficiency Enhancement
- Lead cross-functional process improvement initiatives that drive operational efficiency and workforce effectiveness.
- Identify systemic inefficiencies and implement scalable, data-driven solutions to enhance quality, cost management, and cycle time.
- Apply advanced problem-solving techniques to optimize workforce planning, talent acquisition, and HR operations.
- Drive continuous improvement and change initiatives, ensuring alignment with business goals and industry best practices.
Change Enablement & Stakeholder Engagement
- Develop and execute change enablement strategies to drive adoption and sustainment of key process improvements.
- Collaborate with HR Business Partners, Talent Acquisition, Workforce Strategy, and governance leaders to influence process transformation.
- Partner with HR Change Management teams to align messaging and ensure stakeholder buy-in.
- Lead cross-functional discussions to negotiate priorities, define strategic objectives, and align initiatives with broader business transformation goals.
Program & Project Management
- Provide strategic oversight and execution of HR transformation initiatives, ensuring timely delivery and measurable impact.
- Utilize Agile methodologies, Kanban boards, and structured project management tools to track progress and ensure accountability.
- Lead cross-functional project teams, ensuring collaboration across multiple disciplines and regions.
- Facilitate senior leadership meetings to drive alignment, strategic decision-making, and transparent communication.
Strategic Influence & Business Impact
- Work closely with the TA & WS Optimization Lead to influence strategic workforce planning initiatives.
- Leverage data analytics and business insights to guide decision-making and improve operational effectiveness.
- Drive initiatives that enhance manager experience, increase visibility into HR's impact, and strengthen workforce agility.
- Influence enterprise-wide policies and contribute to shaping the future of HR transformation at Kyndryl.
Impact & Scope of Role
- Accountable for cross-functional project outcomes, ensuring improvements impact business performance, cost efficiency, and workforce optimization.
- Regularly engages with senior leaders and external partners, shaping strategic HR and workforce planning initiatives.
- Leads initiatives that impact Kyndryl's operational performance, influencing both enterprise-wide policies and functional execution.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here
Who You Are
You are a highly skilled professional who combines process excellence, strategic thinking, and change leadership to drive meaningful impact. You see the bigger picture and define practical, scalable solutions that deliver value across HR and business functions.
You are:
- An innovative problem solver - able to navigate complexity, recognize interdependencies, and implement creative, high-impact solutions.
- A strategic thinker - who understands how business objectives translate into process improvements and workforce strategies.
- A persuasive communicator - skilled in influencing senior leaders, negotiating priorities, and gaining stakeholder buy-in across diverse teams.
- A data-driven decision-maker - leveraging business insights, analytics, and industry best practices to optimize processes.
Required Skills & Experience
- 10+ years of experience in business process improvement, project management, and HR transformation.
- Proven ability to lead cross-functional process improvement initiatives and implement scalable solutions.
- Strong data analysis and problem-solving skills, applying Lean Six Sigma, BPM, Agile, or other methodologies.
- Exceptional collaboration and stakeholder engagement abilities, with experience working across HR, Talent Acquisition, Finance, and Operations.
- Ability to define strategic objectives, negotiate priorities, and drive execution through structured project management.
- Experience using Agile tools (Kanban, Scrum) and project tracking systems to ensure accountability and visibility.
- Demonstrated success in driving organizational and cultural transformation, influencing at all levels of the business.
Preferred Skills & Certifications
- Project Management certification (PMP, PRINCE2, or PgMP).
- Experience with Agile frameworks (Scrum, Kanban, SAFe).
- Expertise in HR technology, process automation, and digital transformation strategies
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.