Unlock your potential as an Operations Manager with us, where you will lead a dynamic team to drive excellence in remittance processing. Join our team to shape the future of customer experience and operational efficiency. Bring your expertise to a role that offers career growth and the opportunity to make a significant impact.
As a Payments Lifecycle Manager within our Payments Operations team, you will be responsible for inputting remittance data from various customers into processing platforms. You will lead a team of 14-15 FTEs, ensuring adherence to customer instructions related to ACH investigations and meeting productivity and quality standards. Your role will involve performance management, stakeholder engagement, and making judgment calls in routine duties.
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Job Responsibilities:
- Manage a team of 14-15 full-time employees.
- Execute customer instructions related to ACH investigations with precision.
- Meet or exceed KPI and KRI targets for productivity and quality.
- Contribute to achieving team goals and objectives.
- Oversee performance management to ensure optimal team output.
- Engage in effective stakeholder management.
- Make judgment calls regarding routine duties.
Required Qualifications, Capabilities, and Skills:
- Proficient in English (written and spoken).
- Strong leadership capabilities.
- Well-versed in ACH processing or ACH investigations.
- Customer-focused to enhance customer experience.
- Ability to work under pressure to meet deadlines and goals.
- Familiarity with NACHA rule book and basic NACHA rules.
- Competency in basic computer functions.
- Bachelor's degree.
- Willingness to work night shifts and onsite.
- Flexibility to work overtime as needed.
Preferred Qualifications, Capabilities, and Skills:
- Experience in leading dynamic teams.
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to adapt to changing environments.
- Proven track record of meeting and exceeding targets.
- Experience in project management is an advantage.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.