Operations Manager - Vice President

Are you a strategic leader focused on fostering relationships, managing teams, and driving operational excellence across many locations? If so, join our team and enhance your career growth, leverage your skills, and enjoy the benefits of being part of a dynamic team while making a meaningful impact by delivering high-quality services that resonate with clients.

As a Global Operations Specialist within the Document & Business Solutions (DBS) Management team, you will be a strategic leader focused on fostering relationships, managing teams, and promoting operational excellence across many locations. You will ensure effective delivery of DBS products and services, align operations with controls and risk management processes, and serve as the first point of contact for DBS Management, managing work requests and volumes effectively. You will oversee compliance governance and financial management, acting as the 'Local Contact' for outsourcing governance, contributing to the organization's financial health.

• Develop key client partnerships, meeting clients regularly to update on service performance.
• Support performance development processes and meet with the team to review priorities, development, training, and coaching.
• Promote and manage an inclusive work environment, providing direct management oversight, guidance, and development of employees and teams, in line with JPMorgan Chase Business Principles.
• Manage, measure, and report key business metrics to influence decision-making.
• Capture and manage risk issues or incidents following the required escalation model and procedures
• Coach and mentor team members, maintaining a mix of skills and experience to meet goals and future services.
• Manage compliance to assure adherence to established policies, protocols, procedures, and processes.

• Strong written and spoken English skills.
• Self-motivated, organized, and efficient.
• Demonstrated leadership, communication, and people skills.
• Effective management and organizational skills to direct employee activity, oversee resources, and ensure timely delivery of DBS products.
• Operational oversight to ensure consistency and adherence to SLA's, including management of procedures and workflows.
• Initiative in defining and delivering departmental initiatives, projects, and ongoing activities, keeping stakeholders informed.
• Analytical skills to identify gaps and opportunities for improvement, recommending and implementing solutions to enhance effectiveness and efficiency.
• Client-focused approach to build and maintain business relationships, handle client requests and manage service expectations.