Shape your career and play a pivotal role in building travel experiences of our clients by delivering custom travel solutions.
As a Meeting & Events Program Coordinator in Valerie Wilson Travel (VWT), you will play a pivotal role in shaping the travel experiences of our clients. Your role will involve leveraging your knowledge of travel management and technology tools to efficiently coordinate travel logistics and resolve issues promptly. Build strong relationships with clients, understand their needs, and use your analytical thinking to provide tailored events. Your attention to detail and commitment to delivering high-quality service will be crucial in meeting client expectations and enhancing their overall customer experience. With your ability to influence and communicate effectively, you will play a key role in maintaining client satisfaction and propelling the success of our travel management operations.
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Job responsibilities
- Provide program support for meeting and events based on client specifics
- Coordinate travel bookings for clients, ensuring all details align with their specific needs and preferences
- Work closely with suppliers across all facets of travel on group requests
- Utilize travel management technology tools to streamline the sourcing, contracting and registration process
- Identify and promptly resolve any complex travel-related issues
- Maintain professional relationships with clients, understanding their needs and providing high-touch customer service
- Monitor and analyze meeting and event details, to ensure servicing processes are being met and continuing to enhance team efficiencies
Required qualifications, capabilities, and skills
- 3+ years of experience in the Travel Industry
- Extensive travel management experience, including understanding of travel policies and procedures and knowledge of working with supplier contracts
- Proven experience in managing client relationships, with the ability to anticipate client needs and provide tailored experiences
- Ability to work on projects that require a high-level of attention to detail
- Strong communication skills, with the ability to deliver clear and compelling messages in both written and verbal forms
Preferred qualifications, capabilities, and skills
- Demonstrated ability to use technology tools, such as Cvent for RFP sourcing and registration management
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.