KYC Audit and Exam Associate
Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.
As a KYC Audit and Exam Associate in Client Operations team, you will play a pivotal role in enhancing our client onboarding experience and providing comprehensive support across various products and platforms. You will address client inquiries, process transactions, and troubleshoot problems, identifying opportunities to refer services based on client needs. Your broad knowledge of client operations, strategic planning, anti-fraud awareness, and automation will be key in optimizing our service center operations. Your ability to influence and manage internal stakeholders will drive improvements and resolve short-term problems within established policies, making a meaningful impact within our department.
Job responsibilities
- Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms.
- Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning and anti-fraud awareness.
- Process transactions accurately and efficiently, adhering to established policies and procedures.
- Identify opportunities to refer services based on client needs, contributing to the continuous improvement of our service center operations.
- Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management.
Required qualifications, capabilities, and skills
- Experience or equivalent expertise in client service and operations
- Experience in the financial services industry, with demonstrated knowledge of AML/KYC and Economic Sanctions.
- Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations.
- Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions, contributing to the financial and reputational security of the organization.
- Proficiency in using automation technologies to optimize service center operations and improve client experience.
- Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
- Experience in managing small teams, organise priorities, manage performance and develop individuals
- Ability to multi-task and work under tight deadlines
- Collaborate with stakeholders to resolve issues and find solutions
- Challenge existing process, suggest ideas and drive improvement
Preferred qualifications, capabilities, and skills
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- Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
- Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.
- Languages: any skills in Spanish, Italian, German or French is a plus
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion