Global Security - Alarm Monitoring Center Specialist
2 days ago• Bonifacio Global City, Philippines
Join our Retail Alarm Monitoring Center team, where you will play a crucial role in protecting the firm's employees and assets throughout North America. As an Alarm Monitoring Center Specialist, you will operate 24x7x365, interacting directly with employees at retail branches and serving as the primary intake for security-related incidents. As an Alarm Monitoring Center Specialist within the Alarm Monitoring Center team, you will operate around the clock, every day of the year, engaging directly with employees at retail branches and acting as the main point of contact for security-related incidents.
Job responsibilities:
- Respond to alarm signals to ensure the protection of lives and property.
- Dispatch local police or service vendors regarding incidents impacting retail locations.
- Take ownership of incidents, exercising sound judgment to determine when to escalate personnel, technology, or process concerns, and prioritize based on significance.
- Properly handle inbound calls.
- Demonstrate flexibility to work overnights, weekends, holidays, and during crises as needed.
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Required qualifications, capabilities, and skills:
- Excellent computer skills, with the ability to navigate multiple applications and utilize search tools to find information quickly.
- Ability to learn new applications swiftly.
- Strong communication skills.
- Exceptional customer service skills.
- Ability to talk and listen on the phone while performing other duties.
- Ability to perform independently.
- Reliable attendance.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Client-provided location(s): Bonifacio Global City, Philippines
Job ID: JPMorgan-210649223
Employment Type: FULL_TIME
Posted: 2025-07-24T11:57:48
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion