GFCC SAR Program Quality Specialist - Vice President

As part of Global Financial Crimes Compliance, the Suspicious Activity Reporting (SAR) Program Quality and Training Team plays a pivotal role in safeguarding JPMC against financial crimes. The SAR Program Quality and Training Team is responsible for the comprehensive training of new hires and the ongoing development of existing staff, ensuring the highest standards of quality and compliance are met across the organization.
As a member of the SAR Program Quality and Training Team, the SAR Program Quality Specialist is tasked with strategic responsibilities, including the governance of quality within the Global Anti-Money Laundering (AML) program. This role involves overseeing quality results, identifying trends, and recommending updates to Quality Assurance (QA) test scripts and testing approaches, as well as enhancing Inspect and Repair (IR) test scripts to align with organizational objectives. The role demands high-level decision-making, judgment, and adaptability to a rapidly changing business and regulatory environment. By collaborating cross-functionally, the manager enhances review processes and innovates metrics reporting strategies. Partnering globally, the role addresses quality topics, aligns initiatives, and informs leadership on trends, demonstrating resourcefulness and leadership in quality initiatives.

Job responsibilities

• Oversee quality results and identify trends to enhance test scripts and testing approach, ensuring alignment with organizational and firm-wide quality objectives.
• Collaborate with global partners to harmonize quality processes and incorporate regional requirements.
• Assist in developing and maintaining quality governance programs, tracking progress for positive outcomes.
• Support the remediation of audit findings by analyzing trends, identifying root causes, and updating leadership.
• Liaise with technology teams to manage quality metric dashboards, ensuring regional consistency and accuracy.
• Mentor and coach peers and stakeholders on quality-related tasks, promoting a collaborative and inclusive work environment.
• Maintain regular communication with stakeholders to align on quality objectives and initiatives.
• Design and conduct training to address quality issues and ensure review consistency.
• Collaborate cross-functionally to improve review processes and innovate metrics reporting strategies.
• Partner globally to address quality topics and inform leadership on trends.
• Adapt to changing regulatory environments, showcasing resourcefulness and leadership in quality initiatives.

Required qualifications, capabilities, and skills

• Minimum 3 years in Anti-Money Laundering, Compliance, or related fields.
• Focus on innovative thinking, understanding customer and business needs, and adapting delivery and facilitation styles.
• Proficiency in data analysis and metrics reporting.
• Excellent time management skills and judgment in escalating complex matters.
• Exceptional written and verbal communication, attention to detail, and ability to prioritize tasks with advanced MS Office knowledge.
• Strong presentation skills for effective engagement across all levels of leadership and stakeholders.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm's needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.