Lead client relations in Fund Accounting at J.P. Morgan, ensuring seamless service delivery and excellence in client support!
As a Fund Accounting Associate in the Fund Accounting Operations Service Delivery Team, you will take a lead role as a client facing contact supporting the Fund Accounting Teams that support our day to day service delivery to clients.
Job responsibilities
- Is a point of contact for a significant J.P.Morgan client or multiple key clients within Fund Accounting
- Build a stable relationship with the client to support key interactions and seamless escalation
- Represent J.P.Morgan across client driven and regulatory change discussions for Fund Accounting
- Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our clients
- Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding
- Ensure the service quality that is delivered to clients is of an excellent standard
- Participate and lead, where necessary, in Fund Accounting service reviews with the client
- Serves as the primary point of contact for escalating issues, providing service updates, and delivering progress reports to the client
- Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency
- Support the Fund Accounting Teams in offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement
- Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the client
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Required qualifications, capabilities and skills
- Fund Accounting experience
- Excellent client facing skills
- Experience as a subject matter expert in Fund Accounting
- Ability to deliver timely and accurate client, vendor, and third-party reporting
- Ability to drive team fast board meetings
- Knowledge of regulatory requirements related to Fund Accounting
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.