As an Experience Design Executive Director in Chief Data & Analytics Office, you will guide a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.
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Entrusted with significant autonomy and discretion, define the standard of quality and oversee service delivery within the User Experience Design group. Your deep expertise in experience design will be instrumental in shaping long-term organizational strategies, fundamentally enhancing customer experiences.
CDAO is the driving force behind our firm's cutting edge AI products and services. As a lead in our CDAO Platforms Design team, you will lead the charge in shaping the user experience for our cutting-edge Data & AI products. Your expertise in AI technologies and user-centered design principles will be instrumental in driving innovation and ensuring our solutions meet the highest standards of usability and effectiveness.
Job responsibilities
- Direct complex, end-to-end design projects within or across domains, craft service flow diagrams and product features, wireframes, and interactive prototypes
- Collaborate with cross-functional teams to infuse user experience design principles into product development processes and ensure cohesive and inclusive experiences
- Lead a talented team responsible for the product design of data management & AI enablement products firmwide. Develop a talent strategy and develop the team in order to address the increasing demands of AI
- Drive user research and testing initiatives to gather insights and validate design concepts
- Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
- Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
- Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
- Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
- Ensure product adoption across AI/ML development and Data Management.
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
- Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
- Proven experience in delivering successful AI and data products (or similar entreprise products) to drive growth, deliver operational efficiency and reduce risk
- Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
- Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
- Proven understanding of market trends, product knowledge, and technological advancements with the ability to leverage emerging technologies and industry best practices to drive user experience outcome
- An understanding of market trends, product knowledge, and technological advancements with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes
- Comfort with ambiguity and change, an ability to learn technologies and patterns quickly and articulate complex concepts simply and succinctly.
Preferred qualifications, capabilities, and skills
- Expert technical knowledge, with an advanced understanding of the impact of client-side technologies, APIs, and the technology stack on user experience
- Knowledg or experience with AI/ML and/or data management systems
- A desire to teach others and share knowledge, coaching other team members on design principles, practices, and implementation patterns for data and AI experiences.
- An ability to quickly identify and scale design patterns and practices that accelerate delivery, increase value and scale impact
- Current, or previous presence as an active individual in the design community, sharing thought-leadership and design acumen through the likes of conferences, blogs, socials, or podcasts
- Comfort working with a geographically distributed team
- Understanding of Graph Databases (Neo4j) and data modeling.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.