Are you looking to ensure our product investments and roadmaps align with our strategic objectives, remove barriers to success and create ways for teams to continuously innovate on solutions-focused products and product features? If so, you've found the right team!
As a Product Portfolio Operations Manager in Commercial & Investment Banking (CIB), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.
Job responsibilities
- Create synergies across products to ensure successful delivery against business objectives
- Collect key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
- Calculate metrics for portfolio management operations and analyzes data for areas of opportunity
- Develop change initiative materials and change timelines
- Assist in the product-level collection strategy consisting of controls, financials, and resourcing needs
- Partner closely with product, sales and service teams to manage product portfolio priorities, dependencies, and risks; maintain a prioritized backlog and track the delivery of digital enhancements
- Lead the intake process for new enhancement requests: This includes working with requestors to understand customer problems, perform data and business analysis to confirm the opportunity and document request in JIRA Align
- Oversee the progression of dependencies through the development lifecycle to ensure timely delivery and resolution: This includes ensuring items are reflected in JIRA Align correctly (hygiene) and facilitating conversations when there are capacity constraints and escalations to complete the book of work
- Support program updates to stakeholders and leadership team
- Facilitate the adoption of best practices and develop new tools and operating models to continuously improve the planning and prioritization processes
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Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management, program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Critical thinking; can be given an objective and break it down into a plan with little guidance and execute
- Problem solving; quickly identify pain points and opportunities
- Willing to learn; ability to digest and understand large amount of information quickly
- Proven experience delivering timely, high-quality executive communications, presentations, and reporting. Attention to detail is a must
- Excellent relationship-building skills, with ability to establish trust and lead by influence
- Demonstrated ability to lead and implement change in a fast paced, complex environment
- Product or business analysis experience; proficient expertise in qualitative and quantitative analysis
- Prior working experience supporting product organization; or exposure to digital product delivery
Preferred qualifications, capabilities, and skills
- Familiarity with chase.com platform, Chase Connect or other digital experiences
- Familiar with Jira and Confluence for project tracking, collaboration or capturing high level business requirements
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.