Are you ready to make a significant impact in the world of credit reporting? In this role, you will have the opportunity to specialize in Card dispute processing, with the potential to expand your expertise to Auto, Consumer, and Home disputes. You will collaborate with internal partners to address exceptions and ensure our credit reporting processes are efficient and effective. Your contributions will directly impact our customers and the broader financial community.
Job Summary
As a Credit Bureau Disputes Account Specialist within our Credit Bureau Operations team, you will play a crucial role in managing credit reporting disputes and ensuring compliance with federal regulations. You will work closely with our team to provide timely and accurate responses to credit inquiries, fostering a culture of excellence and client focus. Your leadership and communication skills will be key in driving our success and maintaining our reputation for quality service.
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Job Responsibilities:
• Conduct complex research on credit reporting disputes.
• Communicate effectively with customers and consumer reporting agencies.
• Ensure compliance with federal regulations such as FCRA and FACT.
• Provide job coaching and support to team members.
• Perform staff administration duties in the absence of the manager.
• Maintain high standards of quality and production.
• Navigate credit bureau systems proficiently.
• Apply problem-solving and decision-making skills.
• Multi-task in a fast-paced environment.
Required Qualifications, Capabilities, and Skills:
• One year of credit reporting-related experience.
• One year of customer service experience.
• Strong leadership and communication skills.
• Ability to work under pressure in a complex environment.
• Proficiency in MS Office (Excel, Word).
• Advanced PC navigation skills.
• Strong client focus and problem-solving abilities.
Preferred Qualifications, Capabilities, and Skills:
• Knowledge of federal regulations governing credit reporting.
• Experience in dispute research and resolution.
• Analytical skills for reporting metrics.
Additional Information:
- This is a Hybrid Role
- This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.