Client Solutions Architect Manager - Payments - Vice President

Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges.

As a Client Solutions Architect Manager in JP Morgan's Merchant Services team, you will lead a high-performing team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. You will collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success. Leveraging your deep understanding of client needs and product capabilities, you will drive value for clients, ensure results are realized, and foster a culture of excellence and continuous improvement.

Job responsibilities

• Lead and manage a team of Client Solutions Architects, providing mentorship, guidance, and support to drive high performance and professional growth.
• Establish and maintain strong relationships with key stakeholders, enhancing communication and collaboration across departments.
• Align team objectives with organizational goals and develop strategies to achieve them. Monitor progress and adjust plans as necessary to ensure success.
• Lead the configuration and modification of the firm's products and solutions, often in partnership with Technology, to fit complex client use cases.
• Support Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Identify and define development requirements for product design enhancements based on client feedback and engage with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions.
• Collaborate with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution, while also defining blueprints to drive scale and enhance client engagement experience. Collaborate closely with commercialization and go-to-market teams to improve product adoption and profitability.
• Document and articulate the expected interoperability of products to support the definition of client journey test cases, aiding the testing team in understanding client behaviors. Document client use cases, solution architectures, and funds flow diagrams that represent the client experience and use of interoperable products, focusing on experience, UX control, authorization optimization, cost management, ease of integration, and fraud/security.
• Evaluate and recommend enhancements to product design to ensure scalability and marketability and collaborate with cross-functional teams including product, user acceptance testing, operations, servicing, risk, and relationship teams to promote product readiness and interoperability.
• Contribute to the development of product documentation, tutorials, and knowledge-based articles to support customer self-service, act as a liaison between clients and internal teams to ensure successful implementation of solutions. Provide technical guidance and support to clients and internal teams.
• Track and analyze how clients are using our products to ensure results are realized. Stay updated on industry trends and emerging technologies to continuously improve solutions offered to clients, use data-driven decision-making to optimize processes and improve operational efficiency. Prepare and present reports on team performance and progress to senior management. Analyze data to identify trends and areas for improvement.

• 5+ years of experience or equivalent expertise working across a related broad set of products.
• 3+ years proven experience in a people management role, with a track record of successful team leadership.
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain.
• Experience supporting Sales in pricing, pipeline planning, and account planning.
• Experience working with clients in a technology field and interfacing with engineers.
• Demonstrated ability to define, document, and communicate product business requirements, including breaking down and explaining complex technical concepts to both technical and non-technical audiences.
• Strong problem-solving and attention to detail with the ability to think strategically.
• Strong interpersonal and communication skills, with the ability to build relationships and influence others.
• Proven track record of delivering successful client solutions.
• Strong analytical skills and the ability to interpret data to make informed decisions.
• Experience preparing and presenting reports on team performance and progress to senior management.

• 3-5 years of payments and/or merchant services experience working directly with clients and architecting client solutions and experiences.
• Degree in marketing, product, computer science, or related field.
• Experience with technologies such as REST APIs, HTML, JavaScript, CSS, Python, SQL, SOAP, Snowflake, Splunk, and/or developing mobile applications and web experiences.
• Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment.
• Familiarity with project and program management tools such as Jira or Asana.
• Expertise with cloud-based solutions and technologies.
• Knowledge of industry-specific regulations and compliance requirements.