Client Service Account Manager - Hebrew Speaker

With our FIG IE business continuing to grow rapidly, this is a unique chance for you to be part of a GCB Client Service team. You will deliver greater value to our clients and stakeholders while supporting our extensive growth agenda. Join us to enhance your career growth, leverage your skills, and enjoy the benefits of being part of a dynamic team.

As a Client Service Account Manager within the GCB Client Service team, you will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. You will develop an excellent understanding of the client's primary business, the products and services they receive from J.P. Morgan, and collaborate with other J.P. Morgan key stakeholders to ensure we provide a seamless client experience.

Job responsibilities

• Manage Client experience across all aspects of their day to day relationship with JPMorgan Payments

• Maintain an accurate and active service temperature check for all Clients within the portfolio

• Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities

• Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively

• Understand the Client's business to anticipate their servicing needs and provide appropriate support and solutions (become the Client's champion)

• Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients

• Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience

• Fluent Hebrew and English speaker

• Strong Customer-facing / relationship management experience in similar area

• Excellent verbal and written communication skills, including executive communication skills

• Ability to develop and mobilize internal network, key stakeholders and associated resources

• Keen interest in the Banking digital technology transformation agenda

• In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy

• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines

• Knowledge of data analytical tools such as Altryx and a good understanding of AI.
• Banking background.