Join our team and make your mark in the financial services industry. As a Loan Servicing Specialist IV, you'll be at the forefront of client interactions, ensuring seamless onboarding and service delivery. Unlock your potential with opportunities for career growth and development in a supportive and innovative environment.
As a Loan Servicing Specialist IV within the Client Onboarding and Service, you will handle inbound calls from internal clients, providing high-quality service with a focus on one-call resolution. You will analyze transactions and loan documents, maintain product knowledge, and support client service requests. Your role is crucial in ensuring client satisfaction and operational efficiency.
Job Responsibilities:
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- Handle inbound calls from internal clients, ensuring one-call resolution.
- Analyze and interpret transactions, statements, and loan documents.
- Maintain comprehensive knowledge of products and services.
- Work effectively in a fast-paced, evolving environment.
- Multitask various duties, ensuring timely task delivery.
- Provide client service support on payment and draw requests.
- Research accounts and complete servicing forms for client requests.
- Demonstrate teamwork by maintaining a professional and supportive attitude.
- Assist in resolving complex process queries and client complaints.
- Understand US banking and regulatory requirements for data security.
Required qualifications, capabilities, and skills:
- Five years of contact center or loan servicing experience.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office suite.
- Ability to work independently and as part of a team.
- Strong time management and prioritization skills.
- Self-driven and eager to learn.
- Strong analytical and problem-solving skills.
- Ability to use multiple applications and instant messenger simultaneously.
- Controls and innovation mindset.
- Ability to adapt to changes and handle KPIs and team metrics.
Preferred qualifications, capabilities, and skills:
- Experience in creating Excel and other types of reporting.
- Understanding of client focus with a sense of urgency.
- Flexibility to work on a night shift.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.