Business Analysis Specialist III - Collections Auto Dialer
3 days ago• Fort Worth, TX
Tampa, FLHeathrow, FL
If you like to analyze metrics and optimize processes, this is the team for you!
As a Business Analysis Specialist III, in Collections and Recovery, you will oversee the daily management of Consumer and Community Banking (CCB) Collections dialers. Your primary focus will be on analyzing key metrics to improve processes and performance, while serving as a business liaison across multiple CCB Collection sites and functions to ensure the achievement of business objectives. Our processes support various lines of business, including Card Collections, Card Recovery, Auto Finance, Auto Recovery, Vehicle Remarketing, Overdraft Collections, Overdraft Recovery, Home Lending, and Business Banking.
Job Responsibilities:
- Manage the CCB Collections auto-dialer daily, ensuring seamless execution of existing strategies
- Analyze key performance data to enhance processes and metrics related to collections autodial outbound and inbound functions, aligning with business objectives and goals
- Execute call center technologies and initiatives, including auto-dialer and call telephony technologies
- Collaborate with suppliers and business partners to resolve operational issues, conduct root cause analyses, and implement hardware/software upgrades and technical integrations
- Serve as a business liaison with multiple CCB Collection sites and functions within the current process ownership framework
- Support staff by implementing new and existing strategies
- Identify opportunities to leverage emerging technologies to enhance performance within collection centers
- Provide quality service to customers through continuous communication
- Complete ad-hoc projects as assigned, including understanding requirements, managing timelines, and delivering results
Required Qualifications, Skills, and Capabilities:
- Strong analytical skills with the ability to explain variances and recommend process improvements
- Knowledge in navigating and/or managing documents using SQL, SAS, Tableau
- Knowledge of Excel, PowerPoint
- Excellent collaboration, communication, and presentation skills
- Strong organizational and time management abilities
- Effective communication with all levels of leadership
- Highly detail-oriented with the ability to manage multiple projects/tasks simultaneously
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Preferred Qualifications, Skills, and Capabilities:
- Eagerness to learn and adapt quickly
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Client-provided location(s): Fort Worth, TX, Tampa, FL, Heathrow, FL
Job ID: JPMorgan-210644042
Employment Type: FULL_TIME
Posted: 2025-07-23T11:55:05
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion