Middle Office Asset Servicing is driving a forward moving agenda to enhance the client experience and operating processes. As a result, In this role you will directly focus specifically on Middle Office Asset Servicing (Corporate Actions).
As an Asset Servicing Client Service Senior Associate in the Prime Middle Office team, you will be responsible for managing some of our Top Tier Prime Brokerage client relationships and supporting the global corporate actions teams. The team is tasked with resolving queries, managing exceptions and coordinating elections on voluntary events.
Middle Office Asset Servicing is driving a demanding agenda to enhance the client experience and operating processes.
As a result, in this role you will directly focus specifically on Middle Office Asset Servicing (Corporate Actions).
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Job Responsibilities
- Manage client relationships, effect inquiry resolution and proactively addressing any client concerns.
- Be accurate and timely resolution of all client asset servicing inquiries (Dividends, P&I, Mandatory, Voluntary, Proxy, Tax)
- Ensure clients have everything in order (E.g. paperwork etc) to facilitate a successful voluntary corporate action election.
- Provide a best-in-class client service experience.
- Comply with the firm and departmental procedures and controls.
- Adhere to the control environment and ensuring daily checks are completed.
- Be a motivated and fully engaged and team player
- Escalate appropriately to senior managers
- Assist with team and departmental processes and projects
Required qualifications, capabilities and skills:
- Asset Servicing (Corporate Action) product & process knowledge; 3+ years of experience
- Fixed Income, Equity
- Corporate Action and Stock, Borrow Loan exposure.
- Ability to face off to very demanding stakeholders and managing their expectations
- Excellent problem solving skills to identify, understand and address operational and technical issues
- Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives
- Motivated and able to deliver with minimal supervision, whilst working effectively in a team
- Financial markets product knowledge and understanding of the transaction lifecycle
- Strong analytical and interpersonal skills
Preferred qualifications, capabilities and skills
- Middle Office exposure
- Repo Exposure
- Swap Exposure
- Americas Market Knowledge
- Experience in Prime Brokerage
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.