The Affluent Banking General Management team is responsible for designing and enhancing deposit products within the Chase Consumer Bank. The team focuses on bolstering Chase's value propositions and improving customer experiences through industry-leading solutions for affluent clients. This role is critical in assisting with delivering a compelling offering and seamless customer experience for this high-priority segment.
As an Affluent Product Senior Associate within the Consumer Bank Affluent team, you will assist in managing deposit products and support day-to-day product management activities. You will focus on product feature monitoring, understanding feature utilization, and assisting with product enhancements to deliver a compelling offering and seamless customer experience for our affluent clients.
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Job responsibilities
- Assist in the management of Affluent banking products and support incremental enhancements
- Monitor existing product features' utilization rates and assist in understanding the P&L impact of the features
- Support the analysis of fraud trends and their impact on P&L, and assist in advising on potential alternative approaches to mitigate risks.
- Collaborate with the CCB product ecosystem by developing partnerships with Firmwide Core Deposits Platform team and other partners
- Support the development of a short-term deposit product roadmap and assist in driving enhancements
- Assist in advising internal team members and partners across the firm on facts about the product
- Help distill actionable insights from quantitative, qualitative, market, customer, and competitor analyses
- Maintain and update product-related content and communications
- Support day-to-day product development interactions such as project planning and meetings
- Serve as a liaison with other product owners across lines of businesses to ensure goals and requirements are communicated and understood by stakeholders
- Adhere to risk & controls rules, policies, and regulations associated with product, pricing, risk, and customer management
Required qualifications, capabilities, and skills
- 4+ years of financial services product or project management experience
- Strong project management, problem-solving, and time management skills
- Excellent interpersonal skills - ability to build strong relationships with colleagues
- Strong communication skills; ability to speak effectively to groups of clients and constituents
- Analytical skills, including financial analysis
- Ability to work within a team environment and drive accountability for personal goals
- Bachelor's degree or equivalent experience
Preferred qualifications, capabilities, and skills
- 4+ years of banking experience preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.