Manager, Service Repair Center | Santa Clara, CA | Auris Health Inc.

Ethicon is a technology company defining the future of medical intervention. By combining advancements in medical robotics, instrumentation, navigation and data science, Ethicon is building a platform technology capable of expanding the applicability of robotics to a spectrum of medical procedures.

The Flexible Robotics Service Repair Center team is seeking a Service Repair Center Manager to lead daily operations, perform planning, analysis of service inventory consumption and the replenishment levels required to maintain on-hand availability of service Field replaceable units (FRUs) as needed.

Overview

Directs the Service Repair Center through collaboration with planners and schedulers. Identifies requirements for the business to improve planning efficiency and materials management. Establishes priorities and sequences for rework, repair, refurbishment, and disposal of service consumed Field Replaceable Units (FRU's). Responsible for supplying product(s) and service spares to the field services team and driving service inventory to sustainable min/max levels. Approves and develops mechanisms to resolve service inventory related issues. Alters refurbishment work order schedules to meet unforeseen conditions. Builds business partnerships with inventory management teams, shipping, purchasing and suppliers to effectively support the refurbishment, rework, and repair of FRU's. Establishes key performance indicators (KPIs) and metrics to improve profitability through reduction in new parts shipments and increased utilization of refurbished, reworked parts, and utilization of resources. Evaluates issues and meets with service and supplier management as needed to ensure steady supply of materials for field service use and to evaluate Service Level Agreement (SLA) performance. Participates in making business decisions on new product launches that require Service Repair Center support to develop stocking levels and service FRU forecasts.

Key Responsibilities

• Lead the day-to-day Flexible Robotics Service Repair Center operation, administration, and repair center engineering team.
• Manage the creation, process management, closure and transfer of materials utilizing established ERP and CRM systems in conjunction with materials management team partners.
• May create shipping documentation and coordinate with warehouse personnel for product to be packed and shipped.
• Identify technology solution opportunities that improve/increase the efficiency of repairs, and FRU refurbishment.
• Provide direction and/or support to repair center personnel in resolving equipment repair problems, inventory shortages, priority FRU requests and work order management.
• Identifies team training requirements and establishes programs as necessary to increase the team's technical capabilities.
• Attract, develop, and retain top talent to create an exemplary repair center team to strengthen your team.
• Provide leadership to help drive employee satisfaction and engagement.
• Improve profitability of the services business by on-time delivery of reworked materials.
• Maintain ongoing, cross-functional communication to ensure that there is adequate liaison with Manufacturing, Materials & Logistics, Quality systems, manufacturing to address issues, and improve repair related processes, procedures and team capabilities.
• Promote a safe working environment and ensure compliance with applicable Quality Management System and Regulatory policies and procedures.
• Support the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality Management System.
• Maintain spare parts inventory, tools, certified test equipment, and items related to the Service Repair Center.
• Provide assistance with failure analysis of Returned Materials (RMAs) and documents findings.

Qualifications

Education:

• Minimum of a bachelor's degree or equivalent experience is required.

Required:

• Minimum of 6 years experience in a technical field.
• Must have prior direct people management experience leading a technical service team.
• Demonstrates excellent judgment in planning and managing company resources.
• Able to collaborate with colleagues and teams in a very positive, professional manner.
• Ability to work in a regulated environment in compliance to ISO 13485 and 21 CFR 820.
• Up to 10% travel may be required.

Preferred:

• Salesforce and SAP experience.
• Prior experience supporting a surgical robotics platform.
• Strong competency in leadership and operations management.
• Background in developing metrics and Key Performance Indicators (KPIs).

The anticipated base pay range for this position is $113,000 to $195,730.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

• Vacation - up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year.
• Holiday pay, including Floating Holidays - up to 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits.

This job posting is anticipated to close on 4/19/24. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.