Manager - Chargebacks

Johnson & Johnson Health Care Systems, Inc. is currently seeking a Manager to join our Enterprise Contract Management Chargebacks Team located in Raritan, NJ!

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Enterprise Contracting Solutions Chargebacks Team has primary responsibility for Indirect Sales Management, Chargeback Payments to Channel Partners and Chargeback discrepancy resolution through the internal system (Model N (CORE & ICS) Systems) for Med Tech and Innovative Medicine. The team is also responsible for the development, creation and running of reports, as well as conducting trend analysis, as needed.

The Chargebacks Manager is responsible for managing a team of associates responsible for the compliant, accurate and timely processing of chargebacks for multiple operating companies within Innovative Medicine and Med Tech. The Chargebacks Manager will be responsible for the transactional relationship with Distributors and Wholesalers whose business represents significant value to the company. Regular communication and visits with these business partners will be required.

Key Responsibilities:

• Addressing tactical and strategic chargeback processes and ensure all appropriate audits/compliance requirements are achieved by the team.
• Collaborate and influence Channel Management, Trade and franchise partners, finance, and US Region contracting teams to ensure alignment of goals for the best outcome for the customer and the organization.
• Demonstrate an expertise in the system processing of chargebacks and any adjustments to it.
• Owning, leading, and/or supporting associates on multiple initiatives designed to streamline processes, improve automation, and/or drive standardization. These initiatives can range in impact from departmental to enterprise-wide.
• Developing a team of professionals in the We Coach philosophy including skill development and HOW soft skills.
• Collaborate with internal and customer senior management and will often be required to lead/run multiple urgent matters with short turn-around times.
• Support and lead internal employee initiatives.

• A minimum of a Bachelor's degree or equivalent is required; advanced degree/MBA is preferred.

• A minimum of six (6) years of proven business experience in contracting, sales, marketing, finance, business development, consulting, or related area is required, preferably in Healthcare, Pharmaceutical or Med Tech industry.
• Excellent communication and presentation skills are required.
• Strong people management and leadership skills are required.
• Self-motivated, detail oriented, hands-on professional with initiative is required.
• Strong conceptual, analytical and organizational capabilities are required.
• Capable of reviewing, synthesizing large quantities of written contractual material is required.
• Ability to lead day-to-day position in conjunction with additional initiatives and assignments is required.
• Prior experience with contract management systems is required.
• Understanding of and experience with systems and databases is required.
• Proficiency in Microsoft Word, Outlook, Excel and PowerPoint is required.

• A minimum of three (3) years prior experience developing teams and/or organizations is preferred.
• Knowledge/experience with various contract management systems and/or health care contracting policy is highly preferred.
• Experience with Microsoft Access is preferred.

• This position will be located in Raritan, NJ and may require up to 10% domestic or international travel.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.
• Employees are eligible for the following time off benefits: