Customer Trainer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

The Customer Trainer will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and trans-oral surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Role and Responsibilities:

• Deliver da Vinci® Surgical System training at designated and remote training centers.
• Lead and support specialized training programs and Society events.
• Conduct surveys to gather data and measure program effectiveness.
• Collaborate with various stakeholders to continuously improve the training programs.
• Train the sales team to conduct in-services and system technology skills development activities with customers on new and established products.
• Provide occasional support in hospital ORs and assist with system troubleshooting.
• Manage training center operations, including logistics, inventory, and equipment maintenance.
• Maintain strong relationships with external and internal training partners.
• Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
• Stay current on training protocols and apply effective coaching methods.
• Willingness and ability to travel as needed.

 

Qualifications

 

• Professional training experience preferred.
• Clinical and/or operating room experience preferred.
• Strong problem-solving and organizational skills with the ability to work independently.
• Excellent verbal and written communication skills in English and German.
• Ability to thrive in a high-energy, fast-paced environment.
• Excellent interpersonal skills and persuasive communication skills.
• Familiarity with adult learning principles is a plus.

#LI-Hybrid

Additional Information

Intuitive ist ein Arbeitgeber, der gleiche und gerechte Beschäftigungsmöglichkeiten bietet. Wir bieten allen qualifizierten Bewerberinnen und Bewerber gleiche Beschäftigungsmöglichkeiten, unabhängig von ethnischer Herkunft, Geschlecht, Schwangerschaft, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Hautfarbe, Alter, Religion, geschütztem Veteranenstatus, Behindertenstatus, genetischen Informationen oder einem anderen Status, der nach den geltenden Gesetzen auf Bundes-, Landes- oder lokaler Ebene geschützt ist, und verbieten jegliche Form von Diskriminierung und Belästigung.