Sales Methodology Trainer

About the Team:

We are seeking an experienced, dynamic Sales Methodology Trainer to deliver high-impact, role-based sales training programs across all field sales roles. This role will focus on equipping our field teams-including account executives, sales engineers, customer success managers, channel account managers and customer-facing teams-with the skills, tools, and confidence to execute best-in-class sales methodologies at every stage of the sales cycle. The ideal candidate brings deep UCaaS industry experience, held a sales manager position, excels at live facilitation (both in-person and virtual), and is adept at translating complex sales strategies into actionable, engaging learning experiences for diverse field audiences.

• Facilitate live and virtual training sessions for new hires and experienced field sales professionals, ensuring consistent adoption of Zoom's Way of Selling.
• Conduct hands-on workshops, role plays, and scenario-based learning tailored to field sales realities, including prospecting, discovery, negotiation, closing, adoption, and value realization.
• Provide on-the-job coaching, feedback, and mentoring to reinforce skills and drive continuous improvement.

• Roll out and embed sales methodologies and frameworks (e.g., MEDDPICC, solution selling, challenger, consultative) across all field teams, ensuring alignment with Zoom's GTM strategy and customer journey.
• Customize training content and delivery for different segments, regions, and sales motions.

• Partner with value advisors, field managers, enablement, product, marketing, and field operations teams to assess training needs, align programs with business objectives, and ensure field relevancy.
• Serve as a trusted advisor and coach to field leaders, supporting frontline managers in reinforcing methodology adoption.

• Gather feedback from field participants, track performance metrics, and use data to refine training programs for maximum impact.
• Maintain and update training materials, playbooks, and e-learning modules to reflect evolving market, product, and customer needs.
• Excellent verbal and written communication skills.
• Strong project and program management skills. Ability to plan, communicate, and manage stakeholders effectively.

• Utilize Learning Management Systems (LMS), sales enablement platforms (e.g., Seismic), and Zoom's own collaboration tools to deliver, track, and reinforce learning.
• Champion the use of AI and analytics to personalize learning journeys and deliver training at scale.

• 5 - 7 years of experience in UCaaS/telephony sales, technical enablement, or sales engineering roles, ideally within a technology or SaaS company.
• Prior experience as a sales leader or manager.
• Strong knowledge of UCaaS technologies, industry standards, and the competitive landscape.
• Ability to articulate the value of UCaaS and related solutions (e.g., CCaaS) to both technical and non-technical audiences.

• Proven ability to design and deliver engaging, actionable training for geographically dispersed, customer-facing teams.
• Deep understanding of modern sales methodologies and adult learning principles.
• Strong facilitation, coaching, and communication skills; able to inspire and motivate field professionals at all levels.
• Experience with sales enablement tools, CRM systems (e.g., Salesforce), and e-learning platforms.

• Bachelor's degree in Business, Education, Human Resources, or a related field (preferred).
• Certifications in sales training or enablement (e.g., Challenger, MEDDPICC, Force Management, Visualize) are a plus