Overview
At QuickBooks, our mission is to accelerate the success of entrepreneurs across Canada and around the world. We enable business owners to run their business from anywhere, making smarter business decisions while saving time & getting paid faster. Come join us and drive massive benefits for the people who drive our Canadian economy.
The impact you'll drive
Intuit's Small Business & Self-Employed Group (which includes QuickBooks & MailChimp) is a global product organization with product management teams organized around specific customer needs (e.g., Getting Paid, Paying Workers, Staying Compliant), and also specific markets (e.g., Canada). You will be a core part of the Canada product management team, accountable for:
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- Understanding the needs of the Canadian market: You will dig deep to understand the needs of the Canadian market & translate those insights into business cases & shovel-ready product requirements.
- Accelerating global product delivery: You will build relationships across our SBSEG organization, enabling you to accelerate the global delivery of SBSEG products through global roadmap tracking & reporting, and - importantly - removing blockers impeding global product initiatives.
- Delighting our local customers: You will coordinate launch readiness and ongoing product delivery across our Canadian marketing and customer success teams, and our global product teams, to deliver delightful end-to-end customer experiences.
What you'll bring
We're looking for a highly collaborative, customer-obsessed Product Manager to join our CAN Product team. If you love talking to customers to deeply understand their needs; if you love working with large groups of people to make magic happen; and if you're execution-driven with a strategic mindset and have a track record of driving excellence; then we'd love to talk to you! This is a high-visibility role within the Canadian product team, so strong communication skills are a key asset.
- Minimum of 5-10 years experience in Product Management or a similar role
- Strong project management skills, including the ability to lead multiple complex projects simultaneously, balancing trade offs & collaborating with stakeholders
- Successful history of working in a fast-paced, multi-disciplinary environment
- Undergraduate degree in computer science, math, science, data or a related technical discipline; other concentrations such as Business and Commerce or equivalent professional experience will be considered
How you will lead
Understanding the needs of the Canadian market
- Engage our customers and partners to understand and document top areas of value creation and areas for improvement in the product
- Maintain a deep understanding of the problem(s) QuickBooks ecosystem solves for, including what and how competitors solve those problems
- Monitor the competitive landscape, what products compete directly with QuickBooks in Canada, their business model and market approach
- Audit & track the Canadian fintech market for trends and developments
Accelerating global product delivery
- Collaborate with the global product teams to document and track launch timelines and readiness across product segments
- Communicate and coordinate with global GTM teams to ensure market launch readiness and facilitate information flow & alignment
- Advocate for Canadian customer needs during the product requirement development cycle with the global segment teams to foster consideration and inclusion for product delivery
Delighting our local customers
- Use your deep understanding of top customer needs, product gaps and requests & advocate for customer
- Engage with the bookkeeper and accountant community to facilitate information exchange including product feedback
- Champion top bug fixes for the Canadian market to increase speed of response & ensure product quality