Job Type
Full-time
Description
A Products Operation Associate is responsible for performing administrative and clerical tasks to support the organization's daily operations. Under the direction of the Manager, interact as necessary with other internal department of company and with financial institutions providing clearing services for company. Must have excellent organizational skills to perform various duties for different business functions including handling both inbound and outbound phone calls, under the supervision of the Products Operation Supervisor.
Duties and Responsibilities
1. Uphold customer service standards for each product offered by the company. (Check Direct, Card Direct, Money Order, Bill Payment, etc.)
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2. Processes daily checks, ICL Return/Adjustments, Applications, and fees under the supervision of department Manager.
3. Adheres to department procedures for authorization of checks.
4. Monitor and identify potential fraud red flags across all company products (CheckDirect, CardDirect, Money Orders and Bill Payment) and properly report to Products Operation Supervisor.
5. Keep track of applications assigned by Products Operation supervisor and provide follow up.
6. Identifies potential check fraud red flags to minimize check clearing risk to company and implement appropriate controls.
7. Provides telephone training to new agents and general support to existing ones is consistent with company procedures.
8. Identifies and monitors agencies with monthly low productivity.
9. In conjunction with Manager, designs and updates all POS materials.
10. Analyzes pattern of checks returns and recommends if an agent needs to be suspended and/or if check clearing services need to be terminated.
11. Reviews return items for compliance with check collection return regulations
12. Maintains unit updated on check collection changes, compliance with forward collection and endorsement requirements to minimize risk to company.
13. Provides support to the ASSC department (Sales) and encourages increase in sales of by promoting products offered.
14. Replenish and update money order stocks records and inventory.
Requirements
Education and/or Experience
Bachelors or Associate's Degree/Two-year College or equivalent experience in accounting, financial services or related field.
Minimum two years' experience in banking or financial institution with cash letter operations, bookkeeping or related area
Familiar with OCR, CAR/LAR technology for check collection
Proficient in Microsoft Office Software and in relevant computer applications.
Excellent written and oral communication skills in English and Spanish
Ability to demonstrate proficient problem solving skills.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Safety Hazard of the Job
Minimal hazards.
Salary Description
$15 / Hour