Overview
The Insight Global Consultant Onboarding Department is seeking an Onboarding Manager who is passionate about leading people, driving process enhancements, and strategizing department growth. This positions involves both functional and personnel leadership responsibilities, ensuring the team is well-equipped to meet evolving business needs and objectives.
Responsibilities
• Manage a team of Onboarding Specialists providing guidance and coaching to ensure all day-to-day activities align with the department and company vision.
• Define and review weekly KPIs and SLAs to gauge performance, identify efficiency gaps, and strategize opportunities for department growth.
• Drive accountability in maintaining accuracy, ensuring the department is operating in compliance with state, federal, and local laws, as well as Insight Global and Client standards.
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• Collaborate with audit team to complete client and internal audits, establishing best practices in accordance with IG and client standards.
• Conduct weekly 1x1s with direct reports to review consultant pipelines and address roadblocks, as well as provide coaching and feedback to encourage personal and professional development.
• Conduct quarterly employee assessments for direct reports to review performance, provide feedback, and set priorities in alignment with company and department objectives.
• Work with Sales, Recruiting, Evergreen, Consultant Engagement and Strategic Accounts Leadership to provide onboarding support, streamline processes, and understand business and customer needs.
• Collaborate with Leadership team to strategize and drive department initiatives, ensuring alignment on policies and processes to maintain clear and consistent communication.
• Work with Onboarding Solutions Analysts to pinpoint opportunities for operational improvements, including, but not limited to, account launches, dashboard enhancements, process improvements, automation projects, success metrics, etc.
• Partner with Screening Manager & team to ensure consistent adherence to processes related to background check and drug screen reviews.
• Establish and maintain partnerships with internal teams (e.g., Compliance, Legal, Payroll, IT, etc.) to streamline processes, ensure onboarding compliance, understand potential downstream impacts, and support overall company success.
• Establish career development and succession plans by understanding business needs, identifying potential promotion pathways, and creating personalized plans for team members moving into new roles/divisions.
• Identify when Performance Improvement Plans are necessary and develop, implement, and oversee the progression of the plan to ensure proper feedback is given, making employees aware of where they stand.
• Participate in the interview and selection process, confirm completion of pre-boarding activities, and partner with trainers/mentors to develop new hire training schedules that promote a quick ramp-up to production and seamless integration into the team culture.
• Approve and manage employee timesheets and time off requests following department/company policies while considering adequate Onboarding coverage across all regions and divisions.
• Create and promote opportunities for team members to engage in ongoing learning and professional development.
• Conduct weekly region and department-wide meetings to share information, foster collaboration, enhance accountability, and facilitate communication among team members.
• Identify, analyze, and develop solutions for organizational challenges, create an action plan, communicate with relevant teams, implement the solution, and evaluate its effectiveness.
Qualifications
• 4+ years of Onboarding, HR, Compliance, and/or Customer Service experience.
• Proven experience in leadership, successfully managing personnel and overseeing processes.
• Alignment with company values and culture and a passion for developing people personally and professionally.
• Strong interpersonal skills and the ability to partner effectively with diverse teams and stakeholders.
• Ability to think critically and thoughtfully apply past experiences to new situations.
• Demonstrated problem solving abilities, with a proactive approach to identifying and addressing challenges.
• Flexible in dynamic environments with the ability to adjust approach and shift priorities based on evolving processes.
• Strong organizational skills and ability to manage multiple tasks and deliver on priorities in a fast-paced environment.
• Commitment to continuous learning and development.
• Courage to innovate and champion change.
• Staffing experience is a plus.
• Able to follow hybrid in-office/remote policy (Tuesday - Thursday). Atlanta/West Coast preferred.