Computer Hardware Analyst I

Overview

Insight Global is seeking a Computer Hardware Analyst to join the IT Asset Management team at our global headquarters in Atlanta, GA.

An opportunity to work with growing teams and help facilitate the growth of a multi-billion-dollar, fast growing enterprise. We are dedicated to creating a modern, collaborative, and technology-driven workplace that fosters innovation and efficiency. As part of Insight Global's Asset Management team, the Computer Hardware Analyst plays a pivotal role in the accountability for the IT assets throughout the enterprise, utilizing tools to manage all assets within the organization and affiliated companies.

Responsibilities

• Conducting hardware analysis and identifying issues in computer systems
• Developing and implementing hardware solutions to improve system performance and functionality.
• Testing and evaluating hardware components to ensure compatibility with existing systems.
• Collaborating with other IT professionals to troubleshoot and resolve hardware-related problems.
• Responsible for providing a break/fix service to internal and external customers.
• Accountable to follow the Insight Global standards for configuration.
• Update system records as needed to complete deployments.
• Responsible for defining and maintaining lifecycle support and implementation of tools such as ServiceNow, Intune, and Apple Business Manager.
• Track hardware entitlement and maintenance data to support refresh and break/fix activities and end of life processes and projects; investigate and resolve discrepancies to maintain integrity of hardware asset data.
• Ability to communicate with Technical and Business staff.
• Accountable for the IT assets throughout the enterprise utilizing tools to manage all assets within the organization and affiliated companies.
• Identify and report on potential issues with asset tracking tools, supporting systems and inputs; develop and maintain related program and process documentation.
• Work within ITAM teams to track hardware entitlement and maintenance data in support of refresh and end of life processes and projects; investigate and resolve discrepancies to maintain integrity of hardware asset data.

• Reports to Depot Services Manager and works closely with other managers in the organization.
• Comfortable with a high-growth, fast-paced, environment.
• Proven record of accomplishment of building strong partnerships with internal teams through close alignment and joint success.
• Process computer orders in internal and vendor systems
• Work on computer reclamation as needed
• Ability to conduct hardware analysis and identify issues in computer systems.
• Assist in multiple deployment projects simultaneously while meeting deadlines.
• Possess an understanding of computer configurations and technical specifications.
• Ability to maintain and organize assets, warranty, maintenance, subscriptions, and contracts for assets via ServiceNow.
• Excellent verbal and written communication skills.
• Experience with FedEx and other courier companies.
• You can physically move lightweight equipment up to 50 lbs.