About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Short Description: Looking for Service Delivery manager
Location: Melbourne
Salary range: AUD 129,311- 142,018(Annual Gross)
Roles and Responsibilities:
- Bottom-line responsibility of Infosys delivery for operations, platform engineering and SRE.
- Conducting various Governance
- Plan and track implementation of best practices on following
- Platform engineering
- SRE
- Agile / DevOps adoption
- Productivity, maturity and quality improvements
- values adds delivery
- driving offshoring
- outcome based models
- Drive /participate/coordinate key meetings with stakeholders
- Escalation point of contact for the Infosys delivery
- Infosys delivery level risk and issues management and liaise with Head Of / Program Director
- Ensure Westpac as well as Infosys health check requirements are met
- Resource and demand management
- Estimation - TEP consolidation / OPEX review
- Contract management
- Productivity and Quality initiatives
- Continuous improvement and innovation drive
ESSENTIAL
- Excellent experience in end-to-end service delivery management
- Excellent communications, coordination and stake holder management skills
- Basic knowledge of platform engineering technologies - Terraform, Kubernetes, Azure DevOps, CI/CD, Infrastructure as Code (IaC), APIs, Azure Cloud
- Basic knowledge of platform engineering technologies - New Relic, SRE principles, SLIs/SLOs, incident management, Problem Management, Change Management, chaos engineering, Azure SME
- Tertiary Qualification in IT / Computer Science / related discipline.
- Excellent experience in end-to-end service delivery management
- Excellent communication, coordination and stakeholder management skills
- Excellent customer-facing skills
- Excellent written and verbal communication skills
- Strong attention to detail and outstanding analytical and problem-solving skills
- Basic knowledge of platform engineering technologies - Terraform, Kubernetes, Azure DevOps, CI/CD, Infrastructure as Code (IaC), APIs, Azure Cloud
- Basic knowledge of platform engineering technologies - New Relic, SRE principles, SLIs/SLOs, incident management, Problem Management, Change Management, chaos engineering, Azure SME
- Tertiary Qualification in IT / Computer Science / related discipline.
- Good knowledge of technology landscape to be able to guide team.
- Highly motivated self-driven with a positive attitude.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."