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Senior SAP AMS Service Manager

AT Infosys
Infosys

Senior SAP AMS Service Manager

•Spring, TX

Infosys is looking for SAP Senior AMS Service Manager

Infosys is seeking an experienced Onsite Project Manager to lead an SAP S/4HANA upgrade project for HPE. The ideal candidate will have a strong background in SAP project management, with expertise in SAP Basis and S/4HANA upgrades. This role requires end-to-end project ownership, including planning, execution, risk management, and stakeholder coordination.

Basic Qualifications for Senior SAP Project Manager

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 10 years of experience in Information Technology.

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  • The location for this position is Spring, TX. The Position may require travel and/or relocation.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time."

    • Preferred Qualifications -
    • Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
    • Cross functional SAP or ERP expertise with an ability to handle and manage a team of SAP functionals consultants, SAP technical consultants.
    • Lead coordination with functional and technical support teams to ensure timely resolution of issues and service continuity.
    • Track and report on service delivery performance, using SLA and KPI
    • Identify and resolve any issues that may impact services delivery, working closely with Functional and technical teams to address the issue.
    • Manage incident, problem, change, release, and service request processes
    • Lead the automations to improve the operations efficiency
    • Support the planning and execution of major releases, upgrades, and cutover activities.
    • Implement best practices and continuous improvement initiatives to enhance service delivery processes.
    • Must have more than 10 years of relevant experience in SAP S4 modules with 5 years as a Service Delivery Manager
    • Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information at the Sr. directors/VP levels
    • Must have Experience working with Nearshore and Offshore Delivery teams
    • Strong background in SAP S/4HANA
    The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

    Client-provided location(s): Spring, TX 77373, USA
    Job ID: Infosys-134357BR
    Employment Type: Other

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Life Insurance
      • HSA
      • Short-Term Disability

    • Parental Benefits

      • Birth Parent or Maternity Leave
      • Non-Birth Parent or Paternity Leave
      • On-site/Nearby Childcare

    • Office Life and Perks

      • Commuter Benefits Program

    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Sabbatical

    • Financial and Retirement

      • 401(K)
      • Relocation Assistance

    • Professional Development

      • Learning and Development Stipend

    • Diversity and Inclusion

      • Employee Resource Groups (ERG)

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