Senior Business Analyst

Infosys Public Services is seeking a Senior Business Analyst to join our Atlanta, GA, Location team.

Position Description (scope of work or brief narrative):
The Senior Business Analyst acts as a liaison between the IT organization and the business partner. Analyze business issues, define requirements, create screen designs, and recommend automated system controls and protocols to solve organizational information issues. Determine operational objectives, gather information, and evaluate output requirements and formats. Work closely with end users to analyze, define, model, and document system requirements. Identify project milestones, phases, and elements, and keep the team within the timeline and budget. Construct workflow charts and diagrams, study system capabilities, and write specifications. Develop an organizational change management framework and conduct user acceptance testing. Creates and maintains end-user documentation (e.g., user guides, process flow charts, training materials) and delivers training. This position is onsite at the Atlanta, GA location and may require 10% travel to meet with stakeholders.

• Works on multiple projects/applications as a project team member. Considered a subject matter expert for several projects/applications.
• Works on projects of moderate to high complexity within one or more development environments.
• The Senior BA works with both software developers and business customers to ensure that the business needs are being met by the systems being built, changed, enhanced, or purchased.
• Responsible for identifying and communicating business needs for multiple/complex software solutions by translating these needs into functional and non-functional requirements used by software developers, usually in the form of a formal requirements document.
• Responsible for the elicitation, analysis, and documentation of multiple customers' business requirements for assigned projects/applications.
• Responsibilities include, but may not be limited to the following:
• Participates in and facilitates customer meetings as well as project team meetings.
• Participates in project team meetings during all phases of the Software Development Lifecycle (SDLC).
• Serves as a liaison between the business partners and the development team to provide technical solutions to meet user needs.
• Utilizes requirements elicitation techniques, such as facilitated sessions, workshops, interviews, and shadowing, to elicit requirements from customers, users, and stakeholders.
• Develops, writes, and communicates business and functional requirements and produces requirements documentation, which includes use case narratives, use case diagrams, and functional and non-functional requirements. Ensures that the resulting business requirements are thorough and accurate.
• Creates and maintains Screen Designs, User Story Maps, and Process Flow diagrams in Lucidchart
• Creates and maintains User Stories in JIRA
• Performs all other duties as assigned.

• Minimum 4 years of Experience in systems analysis and/or IT business analysis
• Minimum 2 years of experience in: advanced-level use, evaluation, and implementation of appropriate tools for requirements elicitation and documentation, integration, and user acceptance testing
• Advanced knowledge of requirements elicitation techniques, business modeling, and use case design concepts, information systems, and software development life cycles.
• Experience in Meeting Facilitation and identifying and gathering business and functional requirements for complex software solutions
• Experience working as a liaison between the business partners and development teams to ensure that technical solutions meet the business needs
• Experience working with Lucidchart to create process flows, screen designs, and user story maps
• Experience writing and maintaining user stories in JIRA
• Experience in software development methodologies, like Agile, Scrum, and Waterfall

• Experience working in state or local government.
• Project management certification (PMP) through the Project Management Institute/ITIL foundational certification

• Oral and written communication skills
• Interpersonal, consultative, and facilitative skills
• Critical Analysis Skills
• Problem-Solving Skills
• Technical Awareness of the project
• Management and Leadership Skills
• Knowledge of the business area that they support, including a solid understanding of the customer's existing business processes and how new technology might support, change, or enhance those processes.

• A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.