ABOUT US
Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
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Role: - Senior Associate Consultant (Transformation Business Analyst)
Location: - Sydney
Status - 6 Months fixed term, extendable based on project requirement
NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.
Role Overview:
We are seeking a highly skilled and domain-experienced Business Analyst to support the Transformation phase of business transitions, with a focus on requirements gathering, RFP development, vendor evaluation, and process analysis. This role is critical in enabling a smooth automation journey and ensuring alignment between business needs and technology solutions.
Key Responsibilities:
- Business Requirements Analysis:
- Engage with stakeholders to elicit, document, and validate business requirements.
- Translate business needs into clear, actionable requirements for vendors and internal teams.
- Process Analysis & Optimization:
- Conduct current-state assessments of in-house processes.
- Identify inefficiencies, bottlenecks, and pain points.
- Provide recommendations for process improvements and automation opportunities.
- Vendor Engagement & RFP Development:
- Develop comprehensive Request for Proposals (RFPs) based on business and technical requirements.
- Evaluate vendor responses and facilitate the selection process.
- Coordinate and facilitate discussions between clients and vendors to ensure alignment and clarity.
- Communication & Stakeholder Management:
- Facilitate calls between client and vendor to ensure the smooth transition of the automation journey.
- Communication planning, design and delivery
- Analysing and giving feedback on the process flows, according to the BPM notations
- Process Flow Analysis:
- Review and provide feedback on process flows using Business Process Model and Notation (BPMN) standards.
- Ensure process documentation is accurate, complete, and aligned with business objectives.
- Technology & Tools Understanding:
- Develop a working knowledge of relevant tools, platforms, and automation technologies.
- Collaborate with technical teams to ensure feasibility and alignment of proposed solutions.
- Proven experience as a Business Analyst in transformation or transition projects.
- Strong understanding of RFP development, vendor evaluation, and automation journeys.
- Proficiency in BPMN and process mapping tools (e.g., Visio, Signavio).
- Excellent facilitation, communication, and stakeholder engagement skills.
- Ability to work in a fast-paced, cross-functional environment.
Candidates must have demonstrable experience in at least one of the following domains:
- Consumer or Business for GO
- Customer Solutions
- Finance
- Financial Crime
- Wealth Management
- Bachelor's degree in Business, Information Systems, or a related field.
- Certification in Business Analysis (e.g., CBAP, CCBA) or Process Improvement (e.g., Lean Six Sigma).
- Experience with automation tools (e.g., RPA platforms) is a plus.
We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to bpm.anz.careers@infosys.com
Please click on the Apply link below to upload your resume before the closing date.
We reserve the right to withdraw this advertisement prior to the closing date.
We respectfully request agencies not to forward unsolicited resumes unless requested.