ABOUT US
Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
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Role: - Associate Consultant / Senior Associate Consultant (Business Analyst)
Location: - Sydney
Status - 12 Months fixed term, extendable based on project requirement
NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.
JOB DESCRIPTION: -
Role Overview
This role is ideal for a detail-oriented professional with a passion for improving business processes and driving operational efficiency. You will work closely with stakeholders to document, analyze, and optimize business processes, ensuring alignment with strategic goals and compliance requirements.
Key Responsibilities
- Lead the documentation of current and future-state business processes using industry-standard methodologies.
- Collaborate with stakeholders to gather and validate business requirements.
- Analyze existing workflows to identify inefficiencies and recommend improvements.
- Translate business needs into clear, actionable documentation including process maps, SOPs, and business cases.
- Support change management and implementation of new processes or systems.
- Facilitate workshops, interviews, and meetings with cross-functional teams.
- Bachelor's degree in business, data analytics/ statistics or related discipline
- Minimum 5 years of professional experience, including:
- 2+ years as a Business Analyst
- 1+ year working within the public sector
- Proven expertise in processing documentation (e.g., BPMN, flowcharts, SOPs).
- Strong analytical, problem-solving, and communication skills.
- Experience working in structured project environments (Agile, Waterfall, or hybrid).
- Familiarity with government frameworks and compliance standards.
- Experience with digital transformation or service redesign projects.
- Certification in Business Analysis (e.g., CBAP, CCBA) or Lean Six Sigma is a plus.
- Flexible work arrangements and professional development support.
- Competitive salary and benefits package.
Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to bpm.anz.careers@infosys.com