About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Roles and Responsibilities
- Support the Service & Product Manager across several technical domains.
- Ensure workflows, processes, tooling, and applications are of the highest quality standard.
- Contribute expertise to the management of existing and new IT products and services.
- Define workarounds for known errors and initiate process improvements.
- Maintain a knowledge database, define workarounds for known errors and initiate process improvements.
- Assist in planning BCP, patching and other infrastructure related projects • Contribute to automating manual processes with DevOps methodology • Get involved in problem management to identify root causes and ensure issues don't reoccur
- Working in flexible hours and RTO is mandatory
- Ideally 7+ years of hands-on experience Unix, Autosys and databases with cloud (Azure)
- Tools : App Dynamics, any incident/change monitoring tools, Splunk , BigPanda
- Programming skills: PLSQL, shell and Perl script , Basics of Java
- Proficient with tools such as ServiceNow, Confluence, Gitlab and batch scheduling tools like Autosys
- Ability to solve complex issues, good at problem statement analysis and solution design thinking.
- Track record of building good relationships with senior IT stakeholders and business partners
- Confident communicator that can explain technology to non-technical audiences.
- Capable of understanding client needs and translating this into products and services.
- Partner with service transition managers / development leads and architects to ensure designs of new applications meet expected standards in relation to Site reliability. Ensure non-functional production support requirements are considered early in the lifecycle of all new applications.
- Capable of understanding Incident and Change management Process.
- Able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlines.
- Azure certification (AZ104 and above)
- Good understanding of Postgres will be an added advantage
- Azure : Monitoring, Databases - Postgres , Cosmos DB, Azure SQL, Web Apps ,Azure Functions and Databricks.
- Assist in planning BCP, patching and other infrastructure related projects
- define workarounds for known errors and initiate process improvements
- Maintain a knowledge database
- Drive the automation agenda across the team, in partnership with the automation group
- get involved in problem management to identify root causes and ensure issues don't reoccur
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and Problem-solving skills.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.".