Process Specialist

Support Engineer in Eemshaven
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

R esponsibilities:

• Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
• Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Performance Monitoring : Monitor and address performance-related issues
• User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users
• Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements
• Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
• Training and Advising Colleagues : Provide advice, training, and corrections to colleagues

• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions
• Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
• Incident Resolution : Proficiency in incident resolution , requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge : Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.