Process Specialist

Process Specialist
Location: Phoenix, AZ

Responsibilities:

• Execute transactions as per prescribed guidelines and timelines to meet SLA targets. Participate and supports the daily huddles, provides training/input on process/ business to the team to ensure delivery predictability.
• Handles/ helps resolve escalation at the process level to ensure high customer satisfaction/
• Reviews and validates the inputs from Pes and creates case studies/FAQs to capture tacit knowledge.
• Participate in the ideation process and produce the documentation and trains the team on the reengineered process to meet client and internal commitments on a continuous basis.
• Supports the TL by training people on process/ domain as part pf the growth plan to ensure high E-Sat
• Conducts training for the team to ensure right skilling

Location is in Phoenix, AZ

(on-site)

Qualifications:
Basic

• High School Diploma or GED equivalent
• At least 2 years of experience in the Job description

Preferred:

• Excellent written and verbal communication skills
• Highly adaptable team player
• Extremely organized, Strong attention to details
• Problem solving abilities
• MS Office proficient.
• Able to work overtime as business needs dictate

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 56,541 employees from 107 nationalities, as of December, 2023.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.